Ops & Compliance Specialist – Client Services (Dublin)

Gilligan Black Recruitment; Dublin; Sur place; EUR 38 000 - 43 000; Plein temps

Résumé du poste

Gilligan Black Recruitment in Dublin is seeking a Business Support Executive to oversee day-to-day office operations, client service standards, reporting, compliance and HR administration. This on-site role ensures efficient business performance and a strong stakeholder experience.

The role requires experience in business operations and office management, with a focus on CRM systems (Salesforce) and ISO compliance.

Qualifications

• Previous experience in business operations, office management, administration, or a similar role.
• Business-related qualification.
• Strong organisational, communication, and stakeholder management skills.
• Knowledge of CRM systems, ideally Salesforce.
• Experience supporting compliance frameworks and ISO standards.

Responsabilités

• Manage office operations, administration processes, suppliers, facilities, and operational improvements.
• Support and oversee client service delivery, acting as an escalation point for service-related queries.
• Prepare management reports, monitor key business metrics, and provide operational insights.
• Maintain and administer Salesforce and other business systems, ensuring data accuracy and user compliance.
• Coordinate ISO standards, audits, compliance activities, and quality management processes.
• Provide HR administration support as needed.
• Collaborate with senior management and cross-functional teams to support business initiatives and operational objectives.

Connaissances

Organisational skills

Communication

Stakeholder management

Formation

Business-related qualification

Outils

Salesforce

Description du poste

Gilligan Black Recruitment in Dublin is seeking a Business Support Executive to oversee day-to-day office operations, client service standards, reporting, compliance and HR administration. This on-site role ensures efficient business performance and a strong stakeholder experience.

The role requires experience in business operations and office management, with a focus on CRM systems (Salesforce) and ISO compliance.