Business Support Officer

Gilligan Black Recruitment; Dublin; On-site; EUR 38,000 - 43,000; Full time

Job summary

Gilligan Black Recruitment in Dublin is seeking a Business Support Executive to oversee day-to-day office operations, client service standards, reporting, compliance and HR administration. This on-site role ensures efficient business performance and a strong stakeholder experience.

The role requires experience in business operations and office management, with a focus on CRM systems (Salesforce) and ISO compliance.

Qualifications

• Previous experience in business operations, office management, administration, or a similar role.
• Business-related qualification.
• Strong organisational, communication, and stakeholder management skills.
• Knowledge of CRM systems, ideally Salesforce.
• Experience supporting compliance frameworks and ISO standards.

Responsibilities

• Manage office operations, administration processes, suppliers, facilities, and operational improvements.
• Support and oversee client service delivery, acting as an escalation point for service-related queries.
• Prepare management reports, monitor key business metrics, and provide operational insights.
• Maintain and administer Salesforce and other business systems, ensuring data accuracy and user compliance.
• Coordinate ISO standards, audits, compliance activities, and quality management processes.
• Provide HR administration support as needed.
• Collaborate with senior management and cross-functional teams to support business initiatives and operational objectives.

Skills

Organisational skills

Communication

Stakeholder management

Education

Business-related qualification

Tools

Salesforce

Job description

Business Support Executive | Dublin 12 (fully on-site)

Salary €38-43k depending on experience

Brand new role!

This well-known Facilities Company are continuing to grow and now need a Business Support Executive to support the smooth day-to-day running of the business. This pivotal role will oversee office operations, client service standards, reporting, compliance, and HR administration, ensuring efficient and effective business performance.

Key Responsibilities will include:

• Manage office operations, administration processes, suppliers, facilities, and operational improvements.
• Support and oversee client service delivery, acting as an escalation point for service-related queries.
• Prepare management reports, monitor key business metrics, and provide operational insights.
• Maintain and administer Salesforce and other business systems, ensuring data accuracy and user compliance.
• Coordinate ISO standards, audits, compliance activities, and quality management processes.
• Provide HR administration support as needed.
• Collaborate with senior management and cross-functional teams to support business initiatives and operational objectives.

Requirements

• Previous experience in business operations, office management, administration, or a similar role.
• Business-related qualification.
• Strong organisational, communication, and stakeholder management skills.
• Knowledge of CRM systems, ideally Salesforce.
• Experience supporting compliance frameworks and ISO standards.

This is an amazing opportunity to really put your own stamp on a new role, while working in a successful company with a great reputation!