Spa Manager

CLIFF Hotels, Venues & Residences; Celbridge; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Excellent salary and package

Personal and professional development

Career progression

Employee Assistance Programme

Bike to Work Scheme

Uniform provided

Job summary

Cliff at Lyons is a luxury countryside retreat near Dublin seeking a passionate Spa Manager to lead the spa and wellness operation, guiding a dedicated team and delivering exceptional guest experiences. The role requires a balance of hands-on leadership with commercial focus to drive service standards and revenue.

You will manage rosters, guest enquiries and bookings, while developing staff and maintaining the highest standards of care, cleanliness and safety across the spa.

Qualifications

• Experience managing or supervising a luxury Spa or wellness operation.
• Strong leadership and excellent guest service skills.
• Proven ability to balance guest care with commercial performance.

Responsibilities

• Lead day-to-day Spa operations and guest experience.
• Motivate, develop and lead the Spa team to high performance.
• Manage staff rostering in line with levels and budgets.
• Maintain high standards of cleanliness, hygiene and safety.
• Handle guest enquiries and feedback promptly and professionally.
• Oversee Spa bookings to maximise occupancy and revenue.
• Drive performance through treatment, retail and sales targets.
• Coach the team to upsell treatments and products.

Skills

Leadership

Guest experience

Sales & upselling

Team development

Operational excellence

Tools

Spa booking system

Job description

Cliff at Lyons is a luxury countryside retreat offering award-winning hospitality, exceptional dining experiences and a stunning setting just outside Dublin. With a strong focus on sustainability, Irish ingredients and warm, attentive service, we're proud to be a destination where memorable moments are made.

We are currently seeking a passionate and experienced Spa Manager to lead our Spa and wellness operation and its wonderful team.

This is an exciting opportunity for a polished hospitality professional with a genuine passion for wellness, people leadership and exceptional guest experiences. The Spa Manager will take overall responsibility for the day-to-day operation and continued development of the Spa, ensuring the highest standards of service while driving team performance and commercial success.

Key Responsibilities

• Lead the day-to-day operation of the Spa, ensuring a seamless and exceptional guest experience at all times.
• Lead, motivate and develop the Spa team, creating a positive, professional and high-performing working environment.
• Manage staff rostering effectively in line with business levels, service requirements and wage budgets.
• Ensure the highest standards of guest care, cleanliness, presentation, hygiene and health & safety throughout the Spa.
• Manage guest enquiries and feedback professionally and ensure any issues are resolved promptly and effectively.
• Oversee the Spa booking system to maximise treatment availability, occupancy and revenue opportunities.
• Drive Spa performance through the achievement of treatment, retail and overall sales targets.
• Encourage and coach the team to confidently recommend and upsell treatments and retail products.

About You

The ideal candidate will have previous experience managing or supervising a luxury Spa or similar hospitality/wellness operation and will be confident balancing exceptional guest service with strong commercial and people management.

You will be an enthusiastic and visible leader with excellent communication and organisational skills, a keen eye for detail and a genuine passion for creating memorable guest experiences.

Benefits

• Excellent salary and package
• Ongoing investment in personal and professional development
• Excellent opportunities for career progression
• Employee Assistance Programme
• Bike to Work Scheme
• Uniform provided