Operations Manager - 4 Star Luxury Hotel

O'Callaghan Collection; Dublin; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Birthday off

Pension scheme

Refer a friend - €500 reward

Discounted room stays - friends and 가족

Bike to work scheme and a safe place

Job summary

O’Callaghan Collection is seeking an Operations Manager for a busy luxury 4-star hotel. You will oversee day-to-day activities and ensure the right team is in place to deliver exceptional service to our guests.

Reporting to the Hotel Manager, you will lead from the floor, work with Heads of Department across housekeeping, reception and F&B to raise service standards and aim for a Top 10 TripAdvisor ranking. A hands-on, experienced leader is essential.

Qualifications

• At least 5 years experience in hospitality management.
• Hands-on style with floor presence and leadership.
• Experience coordinating housekeeping, reception and F&B.

Responsibilities

• Oversee day-to-day hotel operations and ensure the right team is in place.
• Lead from the floor and support Heads of Departments.
• Improve service standards to reach a Top 10 Trip Advisor ranking.

Skills

Hands-on leadership

Floor leadership

Influence buy-in

Coaching

Guest service

Job description

As the Operations Manager working in a busy luxury 4-star hotel you will be a master of all areas relating to hotels. You will control the day to day activities, ensuring that you have the right team in place to deliver the great service standards that our guests expect and deserve.

Leading from the front, you will be a hands‑on style Manager who knows where to be at all times. You will have HOD's reporting directly to you and your role is to support them to deliver excellence - whether in the housekeeping, reception or food and beverage areas, it is all within your remit.

You will report to the Hotel Manager and your first priority will be to improve our service standards so that we reach and maintain a Top 10 position on Trip Advisor.

You will already be an experienced Manager with at least 5 years experience in Hospitality and ready for your next move. It's a great stepping stone to enable you to demonstrate your experience to date and to develop wider business skills that will prepare you for your future goals. You will work closely with the Support office where the experts will support your development in the commercial aspects of hotel management.

What We Are Looking For

• A hands‑on operator who leads form the floor
• Experience of the 4 star and luxury hospitality market
• Can demonstrate Influence and how gains buy in and commitment
• Inspiring leader/manager
• Goal and results orientated
• Strong coaching and development skills

Why You Should Want To Join The OCC Team

• 4 luxury hotels in the city - great development opportunities
• Subsidised use of the fully equipped staff gym
• Your Birthday off
• Enhanced holidays with service
• Rewards programme
• Refer a friend - €500 reward
• Discounted room stays - friends and family
• Discounted F & B when you are a guest in any of our hotels
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.
• Pension scheme

At O’Callaghan Collection we live by the following values -

• PROUD – we’re proud of our work and our uniquely styled hotels
• CARING – we care about our customers and about each other
• ACCOUNTABLE – we own our actions and think about their wider impact
• DETERMINED – we’re adaptable, resilient and love a challenge!

Make this the place to stay - for you and our guests.