Operations Manager

HYDE Bar & Restaurant; Galway; On-site; EUR 55,000 - 75,000; Full time

Job summary

HYDE Hotel & Restaurant, Galway is seeking an experienced Operations Manager to lead the day-to-day hotel and F&B operations. You will work closely with the General Manager to drive guest experience, team performance, and commercial outcomes in a fast-paced hospitality setting.

You’ll oversee staffing, budgeting, and cross-department collaboration, focusing on continuous improvement, service standards, and a seamless guest journey. A hands-on leader who motivates a diverse team will thrive here.

Qualifications

• Experience in a senior hospitality role overseeing hotel and F&B operations.
• Proven leadership and people management.
• Strong budget management and KPI tracking.

Responsibilities

• Oversee day-to-day hotel and F&B operations to maintain high service standards.
• Lead, motivate and develop the operations team for a high-performing environment.
• Ensure cross-department collaboration for a seamless guest journey.
• Monitor performance metrics, guest feedback, and KPIs.
• Drive continuous improvement across service, systems, and processes.
• Maintain HYDE’s standards, culture, and guest experience.
• Manage staffing, rosters, resources, and operational costs effectively.
• Collaborate with suppliers and partners to ensure quality and value.
• Support budgets, revenue, labour costs, and commercial targets.
• Ensure compliance with health and safety, licensing, and company policies.
• Respond to guest issues promptly and professionally.
• Work with the GM and leadership team on business plans and objectives.
• Identify opportunities to improve revenue, efficiency and guest satisfaction.
• Support recruitment, onboarding, training and development.
• Lead by example with accountability and teamwork.

Skills

Operations manager

F&B management

Leadership

Budget & cost control

Guest experience

Staff development

Operational excellence

Job description

HYDE Hotel & Restaurant, Galway

HYDE Hotel & Restaurant is looking for an experienced, energetic, and commercially minded Operations Manager to join our team in Galway.

This is a key leadership role responsible for the smooth and successful day-to-day operation of the hotel and restaurant. Working closely with the General Manager and wider leadership team, you will lead our people, drive operational standards, enhance the guest experience, and ensure the business continues to perform and grow.

We’re looking for someone who is passionate about hospitality, enjoys leading from the front, and has the experience and confidence to manage a busy, dynamic operation.

Key Responsibilities

• Oversee the day-to-day operations of the hotel and all F&B outlets, ensuring a consistently high standard of service and guest experience.
• Lead, motivate, and support the operational team, creating a positive, professional, and high-performing working environment.
• Ensure all departments work effectively together to deliver a seamless guest journey.
• Monitor operational performance, productivity, guest feedback, and key performance indicators (KPIs).
• Drive continuous improvement across service, systems, procedures, and operational workflows.
• Maintain and develop the standards, culture, and personality that make HYDE a distinctive hospitality destination.
• Manage staffing levels, rosters, resources, and operational costs effectively.
• Work closely with suppliers and partners to ensure quality, value, and consistency.
• Support the management of budgets, revenue, labour costs, and other key commercial targets.
• Ensure compliance with all relevant legislation, health and safety requirements, licensing requirements, and company policies.
• Respond confidently and professionally to guest feedback, issues, and operational challenges.
• Work closely with the General Manager and senior leadership team to implement business plans and deliver commercial and operational objectives.
• Identify new opportunities to improve revenue, efficiency, guest satisfaction, and overall business performance.
• Support recruitment, onboarding, training, coaching, and development of team members.
• Lead by example and promote a culture of accountability, teamwork, and continuous improvement.

Key Skills & Experience

• Proven experience in an Operations Manager, Food and Beverage Manager, or similar senior hospitality role.
• Strong operational knowledge across hotel and/or restaurant environments.
• Excellent leadership and people-management skills, with the ability to inspire and develop a diverse team.
• Strong commercial awareness with experience managing budgets, labour costs, resources, and KPIs.
• A genuine passion for delivering an exceptional guest experience.
• Excellent organisation, communication, and problem-solving skills.
• Ability to remain calm, positive, and decisive in a fast-paced hospitality environment.
• Strong attention to detail and high personal standards.
• A hands-on and visible management style, with a willingness to lead from the front.
• Ability to build strong relationships with guests, colleagues, suppliers, and business partners.
• Flexible and adaptable approach, with the ability to manage changing priorities and operational demands.

The Ideal Candidate

• If you'll be an experienced hospitality professional who combines strong people leadership with commercial and operational expertise.
• You’ll be confident taking ownership, making decisions, solving problems, and ensuring that the operation runs smoothly every day. Most importantly, you’ll understand that great hospitality starts with great people and that exceptional guest experiences come from a team that is engaged, supported, and proud of what they do.
• If you’re passionate about hospitality, thrive in a busy environment, and are ready to play a key role in the continued success of HYDE Hotel & Restaurant, Galway, we’d love to hear from you.