Operations Manager

Brightwater; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Brightwater is seeking an experienced Operations Manager for a six-month temporary contract with a leading Public Service body in Ireland. You will provide operational leadership to ensure a seamless service during a period of change and growth, including service delivery, supplier oversight and managing contracts.

You will build strong stakeholder relationships, oversee financial performance and value for money, and support transformation through new systems and operating models.

Qualifications

• Proven experience in operations or service delivery management.
• Experience managing suppliers and contracts.
• Strong financial management skills.
• Excellent stakeholder management.
• Experience leading services through organizational change.

Responsibilities

• Lead service delivery for learning services.
• Manage suppliers and contracts, including procurement, onboarding and transitions.
• Oversee financial performance, budgets, forecasting and value for money.
• Build stakeholder relationships and resolve client issues.
• Support transformation and growth through new systems and operating models.

Skills

Operations management

Supplier and contract management

Financial management

Stakeholder relationship management

Change management

Job description

I am looking for an experienced Operations Manager for a six month temporary contract with a leading Public Service body. In this role, you will be part of a transformation and new implementation project and will provide operational leadership and help ensure a seamless service during this period of change and growth. This is an opportunity to make a real impact by leading service delivery, strengthening supplier and stakeholder relationships and overseeing commercial performance.

Key Responsibilities

• Lead service delivery and ensure high-quality, efficient learning services.
• Manage suppliers and contracts, including procurement, onboarding and transitions.
• Oversee financial performance, budgets, forecasting and value for money.
• Build strong stakeholder relationships and resolve client issues effectively.
• Support transformation and growth through new systems, contracts and operating models.

Key Requirements

• Proven experience in operations or service delivery management with experience running complex customer facing or shared services.
• Strong experience in supplier and contract management.
• Good commercial and financial management skills.
• Excellent stakeholder and relationship management capabilities.
• Experience leading services through organisational change and transition.

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