Operations Manager

Sigmar Recruitment; Navan; On-site; EUR 75,000 - 120,000; Full time

Job summary

Sigmar Recruitment represents a well-established Irish business in the building services sector seeking an experienced Operations Manager. You will streamline internal processes, align sales operations, logistics, procurement, and project delivery to enable scalable growth.

You will lead SAP-driven improvements, develop SOPs and KPI dashboards, and collaborate with senior leadership to translate strategy into actionable plans. Strong data analysis and stakeholder management are essential.

Qualifications

• Proven experience in an Operations Management, Business Improvement or Continuous Improvement role in technical distribution, engineering, manufacturing or building services.
• Strong understanding of ERP and CRM systems, ideally SAP, with experience in system integration, process mapping and reporting development.
• Demonstrated success in implementing process improvements and standardising ways of working across multiple functions.
• Experience in a project-based environment involving technical products or engineered solutions is highly advantageous.
• Excellent analytical and organisational skills with ability to identify inefficiencies and implement practical solutions.

Responsibilities

• Review, refine and optimise operational processes across sales, logistics, procurement and project delivery to improve efficiency and customer experience.
• Lead development and optimisation of SAP and related systems with integration to CRM and reporting structures.
• Develop, implement and maintain standard operating procedures across core activities.
• Collaborate with senior management to translate strategy into operational plans, KPIs and dashboards.
• Drive continuous improvement to enhance order management, supply chain performance, stock control and project fulfilment.
• Coordinate with Finance and IT to ensure data integrity, reporting accuracy and system compliance.
• Support sustainability objectives by identifying opportunities to reduce waste through data-led decisions.
• Foster collaboration between Logistics, Technical, Estimating and Procurement to ensure seamless project execution from enquiry to completion.
• Provide leadership and coaching to cross-functional teams to promote accountability and continuous improvement.
• Act as a stakeholder in scalable processes and systems to support growth ambitions.

Skills

Operations Management

Continuous Improvement

ERP & CRM Systems

Leadership

Data Analysis

Advanced Excel

Stakeholder Management

Education

Bachelor's degree (Engineering/Operations)

Job description

Our client is a well-established Irish business operating within the building services sector, specialising in technical heating, cooling and ventilation solutions. Due to continued growth, they are seeking an experienced Operations Manager to streamline, standardise and optimise internal processes across the organisation.

This is a key leadership role that will focus on driving operational excellence, improving cross-functional collaboration, and ensuring the business has the systems and processes required to support future growth. Working closely with senior leadership, the successful candidate will play a pivotal role in aligning sales operations, logistics, procurement, technical support and project delivery teams.

Key Responsibilities

• Review, refine and optimise operational processes across sales, logistics, procurement and project delivery functions to improve efficiency and customer experience.
• Lead the ongoing development and optimisation of SAP and associated business systems, ensuring effective integration with CRM platforms and reporting structures.
• Develop, implement and maintain standard operating procedures (SOPs) across all core business activities.
• Collaborate with senior management to translate strategic objectives into clear operational plans, measurable KPIs and meaningful reporting dashboards.
• Drive continuous improvement initiatives to enhance order management, supply chain performance, stock control and project fulfilment activities.
• Work closely with Finance and IT teams to ensure data integrity, accurate reporting and compliance across business systems.
• Support the organisation's sustainability objectives by identifying opportunities to improve efficiency and reduce operational waste through data-led decision making.
• Foster strong collaboration between the Logistics, Technical, Estimating and Procurement teams to ensure seamless execution from enquiry through to project completion.
• Provide leadership, coaching and support to cross-functional teams, promoting a culture of accountability, innovation and continuous improvement.
• Act as a key stakeholder in developing scalable processes and systems capable of supporting the company's ongoing growth ambitions.

Skills & Experience Required

• Proven experience in an Operations Management, Business Improvement or Continuous Improvement role within a technical distribution, engineering, manufacturing or building services environment.
• Strong understanding of ERP and CRM systems, ideally SAP, with experience in system integration, process mapping and reporting development.
• Demonstrated success in implementing process improvements and establishing standardised ways of working across multiple functions.
• Experience operating within a project-based environment involving technical products or engineered solutions would be highly advantageous.
• Excellent analytical and organisational skills, with the ability to identify inefficiencies and implement practical solutions.
• Strong leadership and stakeholder management capabilities, with the ability to influence and collaborate across all levels of the organisation.
• Advanced Excel skills and confidence working with operational data to support decision making.
• Exceptional interpersonal and communication skills, with the ability to clearly articulate requirements and drive initiatives through to completion.
• Exposure to the HVAC, building services, indoor climate control or wider construction supply chain sectors would be a distinct advantage.