Operations Manager (Service Engineering)

Sigmar Recruitment; Cork; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Direct access to MD

Career progression

Job summary

Sigmar Recruitment in Cork, Ireland seeks an Operations Manager for Service Engineering to own day-to-day operations across service, installation and stainless-steel fabrication. You will lead multiple technical teams and report to the Managing Director.

You will set KPIs, drive efficiency and profitability, manage scheduling and budgeting, and collaborate with senior leadership to shape operational strategy. This is a hands-on leadership role with autonomy and visibility.

Qualifications

• Proven background in service/field operations management.
• Experience leading multi-person technical teams and scheduling.
• Strong communication with customers, contractors and internal teams.

Responsibilities

• Lead, develop and oversee service, installation and fabrication teams.
• Set and monitor KPIs for productivity, quality, service and performance.
• Oversee scheduling, job management and resource planning across departments.
• Ensure high standards of technical delivery and customer service.
• Coach, mentor and manage performance; drive improvements and cost control.
• Partner with senior leadership on budgeting, strategy and P&L.

Skills

Service management

Field operations

Team leadership

Scheduling

KPIs & performance

Cost control

Customer liaison

Job description

Operations Manager - Service Engineering

About Your New Employer

• Join an established and respected business operating within the commercial and technical services sector.
• Work with an experienced team delivering service, installation, fabrication and customer-focused solutions.
• Benefit from a supportive environment where you will have direct access to senior leadership and the opportunity to influence operational strategy.

About Your New Job

Reporting to the Managing Director, you will take ownership of the day‑to‑day operations across the service, installation and stainless‑steel fabrication departments.

As Operations Manager, you will:

• Lead, manage and develop multiple technical teams across service, installation and fabrication.
• Set and monitor KPIs relating to productivity, quality, customer service and departmental performance.
• Oversee scheduling, job management and resource planning across all operational departments.
• Ensure consistently high standards of technical delivery and customer service.
• Develop team capability through coaching, mentoring and performance management.
• Work closely with senior leadership on business planning, budgeting and operational strategy.
• Support financial oversight, including cost control, margins and departmental P&L.
• Identify and implement improvements to processes, efficiency and profitability.

This is a senior, hands‑on leadership role with significant autonomy and visibility. It would suit an experienced service or field operations professional who is ready to progress into broader operational leadership.

What Skills You Need

• Proven experience in service management, field operations or a similar technical operations environment.
• Experience leading and developing multi‑person technical teams, including responsibility for scheduling and performance.
• Strong communication and interpersonal skills, with the ability to work effectively with customers, contractors and internal teams.
• A practical, solutions‑focused approach with strong attention to quality and detail.
• An understanding of operational finances, including cost control, margins and P&L, or a clear willingness to develop this knowledge.
• Ambition to grow into a senior management position.
• A relevant trade background or technical qualification would be advantageous.
• Experience in commercial catering, HVAC, refrigeration, facilities or a related sector would be beneficial but is not essential.

What's on Offer

• A senior role with genuine autonomy and direct access to the Managing Director.
• A clear pathway to senior management as the business continues to grow.
• Company vehicle provided.
• The opportunity to shape operational processes and make a visible impact across the business.