Operations Analyst, Partner Management

coupa-software-inc-ats-1; Dublin; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Job summary

Coupa Software Inc. is seeking an Operations Analyst, Partner Management to join a growing global team. You will consolidate partner billing and usage activities, support new reseller selling motions, and manage reporting across internal stakeholders and external customers.

The role emphasizes accurate processes, and experience with finance reporting and SQL is highly valued. You will engage with FP&A, Accounting, Revenue, and Partner Alliances to drive efficient operations.

Qualifications

• Experience in business operations or financial analysis.
• Strong communication skills across all levels of the organization.
• Ability to manage multiple projects and stakeholder expectations.
• Analytical mindset with attention to detail.

Responsibilities

• Build operational framework for new reseller partner program, including Salesforce requirements and partner payment processing.
• Drive processing of partner finance activities, such as reconciliations and reporting.
• Develop partnerships with FP&A, Accounting, Revenue, and Partner Alliances.
• Ensure transition of partner finance reporting from current owners to new processes.
• Review open POs for funding and alignment with projected needs.
• Support net new partner agreements and reporting script changes.
• Review partner billing and rebates to ensure aligned processes.
• Coordinate support for supply chain and app marketplace partners.
• Create up-to-date process documentation for partner programs.

Skills

Salesforce

Excel

Data analysis

Communication

Cross-functional collaboration

Process documentation

Financial analysis

SQL

Tools

SQL

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Operations Analyst, Partner Management at Coupa:

As an Operations Analyst responsible for partner management you will be one of the founding members of a growing global team that will be supporting Coupa’s reseller program, monthly / quarterly partner payments, and overall transactional revenue reconciliation. In this role, your primary focus will be the consolidation of all existing partner billing and usage related activities from the current owners, while also supporting the creation of a new selling motion via partner resellers.

This position will be working with all internal stakeholders currently supporting a partner relationship and includes future acquisitions and net new engagements. There is also a data component, to ensure our current gainshare reporting scripts always represent the most current contract terms and any net new agreements.

The ideal candidate is someone who has a passion for ensuring accurate and aligned processes, will be able to support multiple internal organizations, while effectively managing the reporting responsibilities for all third party partners and external customers. Someone with a finance background and eye for automated reporting / SQL would be a big plus.

What You'll Do:

• Build operational framework for new reseller partner program, including the Salesforce requirements, order form support, and partner payment processing
• Drive processing of partner finance related monthly activities, such as; virtual card expense reconciliations, Coupa advantage supplier invoice management, and other expense / invoice related reporting requirements
• Develop business partnerships with key stakeholders in supported organizations such as, FP&A, Accounting, Revenue, and Partner Alliances
• Ensure the transition of all partner related finance, reporting, and tracking requirements from the current alliance and commercial finance team owners
• Review of all open PO’s ensuring adequate funding, review as they approach expiration, ensuring alignment with the owner on the need for additional funds
• Support partner management manager with the review of net new partner agreements, driving inclusion into standardized process and pipeline activity for any reporting script changes / impacts
• Review all current partner billing and rebate agreements ensuring an aligned and documented process for reporting and payments
• Order from support for supply chain and app marketplace partners
• Curate process documentation for all expense / income related partner programs, ensuring business continuity and up to date work instructions
• Support all other internal organizations currently managing partner processes including but not limited to; Travel, Treasury Management, Coupa Pay, Coupa Link, Coupa Advantage and Revenue
• “ad-hoc” operations related projects as deemed necessary by supporting partner finance manager

What You Will Bring to Coupa:

• Strong communication skills and ability to work effectively with US-based employees
• Proficiency in Salesforce and Microsoft Excel
• Methodical and analytical approach to work
• Ability to manage multiple projects and tasks simultaneously
• Detail-oriented mindset for finance projects
• Familiarity with process mapping and documentation creation
• Experience in business operations or financial analysis
• Ability to think outside the box, with a keen focus on operational efficiency
• Experience with standard software tools (Office, Google Suite, Salesforce, etc). Emphasis on Microsoft Excel
• Highly productive and proactive with minimal oversight
• Exceptional analytical and quantitative skills
• Ability to communicate effectively between all levels within the organization
• Hands-on: willingness to roll up your sleeves on all projects regardless of scope

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.