Onsite Printer & Document Services Specialist

Xerox; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Xerox seeks an on-site service assistant to support our Dublin account, ensuring smooth operation of Xerox services across customer sites. You will handle fleet management, helpdesk support, and on-site task execution, covering holidays, sickness, and peak workloads.

Ideal candidates bring at least two years in a customer-facing role, strong IT basics, and excellent interpersonal and communication skills in a fast-paced, multicultural environment. Occasional travel to NI may be required.

Qualifications

• Minimum of two years successful track record in a customer facing role.
• Basic knowledge and experience of IT.
• Strong interpersonal and communication skills.
• Ability to translate customer requirements into working solutions.
• Capable of working under pressure and meeting deadlines.

Responsibilities

• Demonstrate knowledge of Xerox services to customers.
• Provide on-site service coverage during holidays, sickness and peak workloads.
• Deliver contracted services including Fleet Management and Centralized Document Production.
• Manage office and production devices, including break-fix and consumables.
• Coordinate with third party providers to ensure service levels are met.
• Support account reviews and provide data on performance against KPIs.

Skills

Customer facing

Basic IT knowledge

Interpersonal skills

Problem solving

Work under pressure

Team player

Communication

Multicultural communication

Initiative

Job description

Xerox seeks an on-site service assistant to support our Dublin account, ensuring smooth operation of Xerox services across customer sites. You will handle fleet management, helpdesk support, and on-site task execution, covering holidays, sickness, and peak workloads.

Ideal candidates bring at least two years in a customer-facing role, strong IT basics, and excellent interpersonal and communication skills in a fast-paced, multicultural environment. Occasional travel to NI may be required.