Customer Service & Operations Support - Mon-Fri On-Site

Manpower - Ireland; Dublin; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

20 days annual leave

Employee Assistance Programme (EAP)

Free on-site parking

Ongoing training and development

Supportive team environment

Monday to Friday working hours

No weekend work

Job summary

Manpower - Ireland in South Dublin is seeking a friendly, organised Customer Service & Operations Support to join the on-site team. The role handles customer queries by phone/email, manages service tickets and processes returns while supporting the Operations team with admin tasks.

Full training is provided; experience with specific internal systems is not required. Monday to Friday hours, with no weekend shifts, and on-site parking are offered as part of the benefits.

Qualifications

• Prior customer service experience is required or highly valued.
• Strong communication and customer service skills are essential.
• Comfortable dealing with customers by phone and email.
• Proficient in Microsoft Office, especially Outlook, Excel and Teams.
• Organised with strong attention to detail and able to multitask.

Responsibilities

• Respond to customer queries by phone and email.
• Manage and update customer service tickets.
• Process customer returns and follow through to completion.
• Arrange replacement toner orders for customers.
• Keep customers updated on progress of their requests.
• Liaise with suppliers and internal teams as needed.
• Maintain clear notes on customer tickets.
• Assist Operations with general administrative tasks.
• Support Purchasing and Customer Service during busy periods.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organisational skills

Phone & email handling

Tools

Microsoft Outlook

Excel

Teams

Job description

Manpower - Ireland in South Dublin is seeking a friendly, organised Customer Service & Operations Support to join the on-site team. The role handles customer queries by phone/email, manages service tickets and processes returns while supporting the Operations team with admin tasks.

Full training is provided; experience with specific internal systems is not required. Monday to Friday hours, with no weekend shifts, and on-site parking are offered as part of the benefits.