Onsite Patient Services Scheduler – Dublin

Hollybank Trustees Ltd; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Beacon Hospital in Dublin is seeking a Patient Services Scheduling Agent to manage patient access by scheduling appointments accurately and promptly. The role requires handling a high volume of calls, coordinating bookings, and maintaining professional communication with patients and staff.

You will validate insurance details where needed, input data into the scheduling system, and support training new staff.

Qualifications

• Minimum 2 years of experience in customer facing administrative roles.
• Previous experience in a healthcare setting is desirable.

Responsibilities

• Answer incoming calls and follow up on queries.
• Schedule procedures and manage appointment calendar.
• Validate and collect patient insurance information as required.
• Enter data accurately into the scheduling system.
• Coordinate appointment changes by cancellation and rescheduling as needed.
• Maintain professional communication with patients and hospital staff.

Skills

Call handling

Multitasking

Customer service

Verbal communication

Typing 50 wpm

Education

Leaving Certificate or equivalent

Tools

Microsoft Office

ECDL

Windows

Job description

Beacon Hospital in Dublin is seeking a Patient Services Scheduling Agent to manage patient access by scheduling appointments accurately and promptly. The role requires handling a high volume of calls, coordinating bookings, and maintaining professional communication with patients and staff.

You will validate insurance details where needed, input data into the scheduling system, and support training new staff.