Onsite IT Support Engineer — VIP & ServiceNow Expert

Version 1; Dublin; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Quarterly Performance-Related Profit Share Scheme

Flexible/remote working support

Pension and healthcare benefits

Educational assistance for certifications

Generous holiday allowance

Job summary

Version 1 is seeking an Onsite Support Analyst in Dublin. The role is pivotal in providing technical support at customer sites, ensuring prompt resolution of IT-related challenges. Candidates should have 2–5 years of deskside support experience and be adept at Microsoft 365, Windows, and MacOS environments.

Excellent communication and problem-solving skills are essential, along with proficiency in service desk tools like ServiceNow. This position offers quarterly performance bonuses, flexible working options, and various wellbeing benefits.

Qualifications

• Minimum 2–5 years of experience in deskside support.
• Strong understanding of IT infrastructure and troubleshooting.
• Proficiency with Windows 10/11 and MacOS support.

Responsibilities

• Serve as first point of contact for technical support.
• Log and manage incidents in ServiceNow.
• Troubleshoot IT issues including hardware and software.

Skills

Customer service orientation

Problem-solving abilities

Technical support skills

Communication skills

Microsoft Office 365 support

Windows operating systems support

MacOS troubleshooting

Mobile device management

Education

ITIL v4 certification preferred

Experience in deskside support (2–5 years)

Tools

ServiceNow

Remote support tools

Asset management tools

Job description

Version 1 is seeking an Onsite Support Analyst in Dublin. The role is pivotal in providing technical support at customer sites, ensuring prompt resolution of IT-related challenges. Candidates should have 2–5 years of deskside support experience and be adept at Microsoft 365, Windows, and MacOS environments.

Excellent communication and problem-solving skills are essential, along with proficiency in service desk tools like ServiceNow. This position offers quarterly performance bonuses, flexible working options, and various wellbeing benefits.