Onboard Mandarin-Speaking Retail Manager (Luxury Cruises)

Harding+; Cork; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Accommodation on board

Meals on board

Visas & seafaring documents

In-house training

Central office support

6 months on sea contracts

Job summary

Harding+ is seeking an experienced Mandarin-speaking Retail Manager to lead the onboard team and drive sales performance for luxury guests. You will recruit, train, and motivate staff, deliver exceptional service, and ensure profitable operations at sea.

This contract role offers accommodation and meals on board, visas and seafaring documents, and in-house training from our central office. Contracts run up to 6 months with a 1–2 month home break between itineraries.

Qualifications

• Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea).
• Fluent in Mandarin, with the ability to communicate confidently with guests and colleagues.
• Motivated in leading a team to achieve and exceed sales targets.
• Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills.

Responsibilities

• Leading a team in creating an exceptional and memorable retail experience for the guests on board
• Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
• Setting an example for your team by acting as a role model
• Identify and deliver training requirements within your team
• Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
• Consistently deliver the highest possible standards both on the shop floor and in back office operations

Skills

Mandarin

Retail leadership

Customer service

Public speaking

Sales targets

Job description

Harding+ is seeking an experienced Mandarin-speaking Retail Manager to lead the onboard team and drive sales performance for luxury guests. You will recruit, train, and motivate staff, deliver exceptional service, and ensure profitable operations at sea.

This contract role offers accommodation and meals on board, visas and seafaring documents, and in-house training from our central office. Contracts run up to 6 months with a 1–2 month home break between itineraries.