Retail Manager (Cruise Line)

bē; Ireland; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Travel opportunities

Unique cultural experiences

Luxury working environment

Job summary

A leading cruise retailer is seeking a Retail Manager to oversee retail operations on luxury cruise ships in Ireland. Responsibilities include leading a diverse team, driving sales, and creating exceptional guest experiences. Candidates should have 3-5 years of management experience in retail or hospitality and be fluent in English. This role offers adventurous travel and the chance to work in a dynamic multicultural environment, making each trip unforgettable.

Qualifications

• Experience in luxury retail management is a plus.
• Proven success in driving sales in multi-brand environments.
• Fluent in English for all communications.

Responsibilities

• Lead and develop a high-performing retail team.
• Drive sales and operational efficiency.
• Create engaging guest experiences through effective marketing.

Skills

Team leadership

Sales analysis

Customer service

Multicultural engagement

Problem-solving

Education

3-5 years’ management experience in retail or hospitality

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Globally, Ireland | Posted on 09/04/2025

Starboard Group is the world’s leading cruise retailer, delivering unforgettable shopping experiences across premier luxury cruise lines. We’re looking for a passionate and dynamic Retail Manager to lead our onboard retail teams and deliver exceptional guest experiences at sea.

What You’ll Do:

As Retail Manager, you’ll take charge of multi-brand, multi-boutique retail operations aboard a luxury cruise ship. You’ll inspire and lead a diverse team, drive sales, and create a welcoming, high-energy environment for guests from around the globe. Your leadership will set the tone for service excellence, operational efficiency, and memorable guest interactions—making every voyage extraordinary.

Key Responsibilities:

• Lead, coach, and develop a high-performing retail team, setting clear sales and guest experience targets
• Champion “The Starboard Way” by modelling outstanding service and sales behaviours
• Analyze sales performance, recommend improvements, and implement strategies to exceed targets
• Build strong relationships with onboard management and cruise line partners
• Create and execute marketing and merchandising events to boost guest engagement and revenue
• Oversee store operations, inventory, and compliance with all policies and safety standards
• Foster a fun, collaborative, and inclusive team culture on board
• 3–5 years’ management experience in retail or hospitality (luxury experience a plus)
• Proven success driving sales in multi-brand or multi-store environments
• Strong talent development and team leadership skills
• Skilled at engaging with international guests and building relationships
• Experience in fine jewellery sales is a plus
• Proficient in MS Excel, Word, PowerPoint

Who Thrives Here:

• Adventurous leaders who love travel and multicultural environments
• Decisive problem-solvers who motivate and inspire others
• People who bring energy, resilience, and a guest-first mentality to everything they do
  

Requirements

Able to live and work on a cruise ship for 6-month contracts (7 days/week, up to 77 hours)
Valid passport (and seaman book, if possible)
Able to stand for long periods and lift up to 55 lbs
Fluent in English (reading, writing, and speaking)
Ready to participate in safety drills and emergency procedures

• Lead a vibrant team in a unique, global setting
• Build your career with the industry’s cruise retail leader
• Enjoy travel, adventure, and the opportunity to create amazing guest experiences at sea