On-site Facilities Helpdesk Specialist

KSB-Jones Lang LaSalle Services Ir; Dublin; On-site; EUR 28,000 - 38,000; Full time

Job summary

JLL in Dublin is seeking a Helpdesk Operator to deliver day-to-day facilities helpdesk administration. You will provide telephone and email cover during working hours, generate daily work lists for facilities technicians, and produce weekly and monthly reports on site KPIs.

Join a team committed to safe, compliant operations and excellent service. The role requires strong English, solid Microsoft Office skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent use of English (written and spoken).
• Practical and effective problem-solving skills.
• Strong knowledge of Microsoft Office software (Excel, Word, PowerPoint).
• Ability to deal effectively with internal and external customers.
• Ability to multitask and prioritise workload in a fast-paced environment.

Responsibilities

• Provide telephone and e-mail cover for Helpdesk requests during normal working hours.
• Generate daily work lists for facilities technicians.
• Generate weekly/monthly helpdesk reports for site KPIs.
• Provide administration support to the JLL Management team.
• Perform general office administration duties (filing, scanning, etc.).
• Liaise with internal/external contractors to follow up on service calls and ensure timely closure.
• Perform audits on all site conference facilities.
• Print off site drawings as requested.
• Assist with uploading information onto the CMMs system.
• Create and manage Purchase Orders on Ariba-Buy on Demand as requested.
• Complete any other requests from management as required.

Skills

Customer focus

Impact & influence

Continuous improvement

Teamwork

Tools

Microsoft Office

Ariba-Buy on Demand

Job description

JLL in Dublin is seeking a Helpdesk Operator to deliver day-to-day facilities helpdesk administration. You will provide telephone and email cover during working hours, generate daily work lists for facilities technicians, and produce weekly and monthly reports on site KPIs.

Join a team committed to safe, compliant operations and excellent service. The role requires strong English, solid Microsoft Office skills, and the ability to multitask in a fast-paced environment.