On-Site Document Services Team Leader (Print/Mail)

Apogee Corporation Ltd; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Apogee Corporation Ltd in Dublin is seeking a seasoned Document Services Team Leader / Senior Document Services Operative to oversee the on-site function supporting a busy corporate site. You will lead the team, allocate workload, and ensure high standards of service, quality, and productivity while working closely with the Document Services Manager.

The role suits someone with document services, reprographics or post room experience, able to balance deadlines with changing priorities and

Qualifications

• Experience leading a small on-site Document Services team.
• Background in document services, print room, reprographics or post room.
• Ability to meet deadlines and KPIs.
• Experience using print, scanning, finishing or mail handling equipment.
• Excellent customer service skills.
• Ability to handle confidential information.
• Experience with service improvement and training colleagues.
• Knowledge of secure mail, records management or document archiving is a plus.
• Clear written and spoken English.

Responsibilities

• Lead and support a small on-site Document Services team
• Coordinate and prioritise workloads to ensure deadlines and service levels are achieved
• Provide day-to-day guidance, training and support to team members
• Monitor work quality and productivity, ensuring client expectations are met
• Produce high-quality print, scanning, reprographics, binding, laminating and document finishing work
• Manage incoming and outgoing mail, courier services and internal deliveries
• Respond professionally to client requests, queries and service issues
• Maintain accurate operational records and reporting information
• Ensure compliance with confidentiality, information security and health and safety requirements
• Support continuous improvement initiatives and service enhancements
• Provide hands-on operational support across all areas of the service

Skills

Team leadership

Workload coordination

Customer service

Attention to detail

MS 365

Tools

Microsoft 365

Accenture systems

Print/scan equipment

Job description

Apogee Corporation Ltd in Dublin is seeking a seasoned Document Services Team Leader / Senior Document Services Operative to oversee the on-site function supporting a busy corporate site. You will lead the team, allocate workload, and ensure high standards of service, quality, and productivity while working closely with the Document Services Manager.

The role suits someone with document services, reprographics or post room experience, able to balance deadlines with changing priorities and