On-Site Document Services Team Lead

Apogee; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Apogee is recruiting for an experienced Document Services Team Leader / Senior Document Services Operative to join our Dublin site on a full-time basis. The role covers 37.5 hours weekly, Monday to Friday, 8am–6pm, and requires a Basic DBS check.

You will oversee day-to-day on-site service, allocate workloads, guide colleagues and ensure high standards of customer service, quality and productivity at a busy corporate site in Dublin.

Qualifications

• Experience leading a small on-site team and coordinating workloads.
• Proven background in document services, print room, reprographics or post room.
• Ability to produce accurate work to client specs and deadlines (KPI-driven).
• Experience with print, scan, finishing or mail handling equipment.
• Strong customer service and professional communication with clients and colleagues.
• Maintain accurate operational records and handle confidential information.
• Experience with service improvement, audits and training colleagues.

Responsibilities

• Lead and support a small on-site Document Services team.
• Coordinate and prioritise workloads to meet deadlines and service levels.
• Provide day-to-day guidance, training and support to team members.
• Monitor work quality and productivity to meet client expectations.
• Produce high-quality print, scanning, reprographics, binding and finishing work.
• Manage incoming/outgoing mail, courier services and internal deliveries.
• Respond professionally to client requests, queries and service issues.
• Maintain accurate records and reporting information.
• Ensure compliance with confidentiality, information security and health & safety.
• Support continuous improvement initiatives and service enhancements.
• Provide hands-on operational support across the service.

Skills

Team leadership

Workload coordination

Print & reprographics

Customer service

Attention to detail

Microsoft 365

Tools

Microsoft 365

Job description

Apogee is recruiting for an experienced Document Services Team Leader / Senior Document Services Operative to join our Dublin site on a full-time basis. The role covers 37.5 hours weekly, Monday to Friday, 8am–6pm, and requires a Basic DBS check.

You will oversee day-to-day on-site service, allocate workloads, guide colleagues and ensure high standards of customer service, quality and productivity at a busy corporate site in Dublin.