Senior Document Services Operative

Apogee Corporation Ltd; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Apogee Corporation Ltd in Dublin is seeking a seasoned Document Services Team Leader / Senior Document Services Operative to oversee the on-site function supporting a busy corporate site. You will lead the team, allocate workload, and ensure high standards of service, quality, and productivity while working closely with the Document Services Manager.

The role suits someone with document services, reprographics or post room experience, able to balance deadlines with changing priorities and

Qualifications

• Experience leading a small on-site Document Services team.
• Background in document services, print room, reprographics or post room.
• Ability to meet deadlines and KPIs.
• Experience using print, scanning, finishing or mail handling equipment.
• Excellent customer service skills.
• Ability to handle confidential information.
• Experience with service improvement and training colleagues.
• Knowledge of secure mail, records management or document archiving is a plus.
• Clear written and spoken English.

Responsibilities

• Lead and support a small on-site Document Services team
• Coordinate and prioritise workloads to ensure deadlines and service levels are achieved
• Provide day-to-day guidance, training and support to team members
• Monitor work quality and productivity, ensuring client expectations are met
• Produce high-quality print, scanning, reprographics, binding, laminating and document finishing work
• Manage incoming and outgoing mail, courier services and internal deliveries
• Respond professionally to client requests, queries and service issues
• Maintain accurate operational records and reporting information
• Ensure compliance with confidentiality, information security and health and safety requirements
• Support continuous improvement initiatives and service enhancements
• Provide hands-on operational support across all areas of the service

Skills

Team leadership

Workload coordination

Customer service

Attention to detail

MS 365

Tools

Microsoft 365

Accenture systems

Print/scan equipment

Job description

ABOUT US

Apogee is one of the UK's leading managed workplace services providers and part of HP Inc. We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year.

We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break.

JOB DETAILS

Full Time - Site Based

Hours to cover Monday to Friday between the hours of 8am - 6pm (37.5 hours per week)

Please note a Basic DBS is required for this role.

Apogee is looking for an experienced Document Services Team Leader / Senior Document Services Operative to join our team supporting our client's busy corporate site in Dublin.

This is an excellent opportunity for someone with document services, reprographics, print room or post room experience who has led or coordinated a small team. You will be responsible for overseeing the day-to-day operation of the service, allocating workload, supporting colleagues and ensuring high standards of customer service, quality and productivity are maintained.

While this is a hands-on operational role rather than a formal management position, you will act as the senior member of the team, providing leadership, guidance and support to Document Services Operatives whilst working closely with the Document Services Manager.

Key responsibilities:

• Lead and support a small on-site Document Services team
• Coordinate and prioritise workloads to ensure deadlines and service levels are achieved
• Provide day-to-day guidance, training and support to team members
• Monitor work quality and productivity, ensuring client expectations are met
• Produce high-quality print, scanning, reprographics, binding, laminating and document finishing work
• Manage incoming and outgoing mail, courier services and internal deliveries
• Respond professionally to client requests, queries and service issues
• Maintain accurate operational records and reporting information
• Ensure compliance with confidentiality, information security and health and safety requirements
• Support continuous improvement initiatives and service enhancements
• Provide hands-on operational support across all areas of the service

SKILLS AND EXPERIENCE REQUIRED

Previous experience of leading a small team, coordinating workload or acting as a senior operative.

Previous experience in a document services, print room, reprographics or post room environment.

Experience of producing accurate work to client specifications and working to deadlines, service levels or key performance indicators.

Experience of using print, scanning, finishing or mail handling equipment relevant to an on-site service.

Experience of providing customer service and responding to requests in a professional environment.

Experience of maintaining accurate operational records and handling confidential information.

Experience of service improvement, quality checking, training colleagues or supporting operational audits.

If you have some Knowledge of secure mail, courier, records management or document archiving processes would be an advantage

Clear written and spoken English and the confidence to communicate with clients, colleagues and suppliers.

A consistently high level of attention to detail and a strong sense of personal accountability.

Good planning and time management, with the ability to balance several deadlines and changing priorities.

A practical understanding of print, document production and post room workflows.

The ability to identify problems, make sensible decisions and use initiative when the manager is unavailable. A strong work ethic, flexible approach and willingness to remain hands-on across the full service

Competence in Microsoft 365 and the ability to learn Accenture systems, workflow tools and reporting processes

BASIC DBS:

This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.