Customer Service Agent (Temporary Contract)

GymPlusCoffee; Dublin; On-site; EUR 26,000 - 34,000; Part time

Job summary

GymPlusCoffee seeks an enthusiastic Entry Level Customer Service Coordinator to join our Supply Chain and Customer Service team in Dublin. This temporary contract role focuses on delivering fantastic service to our ecommerce customers during our busiest period, with office-based work in Dublin city.

You will handle customer queries, process returns and refunds, and use ticket-based systems to keep customers informed while contributing to a positive team culture.

Qualifications

• 1+ year experience in a system-based customer-facing role in Supply Chain or Customer Service.
• Strong team ethic and ability to work under pressure.
• Commitment to improving your customer service skills.

Responsibilities

• Handle customer queries while maintaining quality and exceeding expectations.
• Provide resolutions and advice using eDesk or similar ticketing systems.
• Manage customer returns and refunds process.
• Follow up on interactions to ensure timely updates.
• Respond to queries using initiative and going the extra mile for customers.
• Complete adhoc tasks within the department.
• Contribute to a positive team culture.

Skills

Customer service

Teamwork

Problem solving

Ticketing systems

Tools

eDesk

Job description

The role sits within our Supply Chain and Customer Service department and will be focused on providing fantastic customer service to our ecommerce customers. We’re approaching our busiest time of the year and require additional support to manage customer contacts and queries. It's an exciting entry level position where you can learn about our business, industry and make a real difference to our customers.

This Temporary Contract is available immediately and predominantly office based in Dublin city. There is however potential opportunity for this role to be extended should the business require and for the right candidate.

Responsibilities

• Handling customer queries whilst maintaining excellent quality & exceeding customers high expectations.
• Providing resolutions and advice to customers using eDesk, our customer service management tool.
• Management of customer return and refunds process
• Actively follow-up on customer interactions to ensure G+C is on the front foot with updates
• Use initiative & experience to respond to customer queries, thinking out of the box to go that extra mile for our customers.
• Any adhoc tasks and duties required within the department
• Advocate & contribute to a positive team culture for the wider team to thrive in

Requirements

• Preferably 1+ years experience working in a system based customer facing role in Supply Chain or Customer Service
• You understand the importance of customer service within an organisation and the overall positive impact it can have on a brand
• You have a strong team ethic and an ability to work well under pressure
• Commitment to improving your own customer service skills on an ongoing basis
• Experience using eDesk or alternative ticket based systems is preferable
• A can-do attitude and are comfortable working in a team or on your initiative