On Call Coordinator

Dovida Ireland; Mullingar; On-site; EUR 36,000 - 48,000; Full time

Job summary

Dovida Ireland is seeking an On Call Coordinator to support our scheduling team across night weekends and public holidays in Ireland. You will help ensure seamless client and caregiver communications and maintain accurate records in our operating system.

Key responsibilities include answering calls professionally, maintaining client and caregiver data, and upholding Dovida standards while coordinating with management and staff.

Qualifications

• Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
• Ability to establish collaborative working relationships with management, colleagues, and Caregivers.
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to plan, organize and prioritise daily, monthly and yearly work.
• Ability to present a professional appearance and demeanor.
• Ability to perform duties in a professional office setting.
• Ability to oversee projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures in order to recommend improvements and changes when appropriate.
• Knowledge of all tools currently available to franchise owners for use in building their business.
• Must be patient and congenial on the telephone.
• Ability to travel on certain occasions as the business requires.

Responsibilities

• Reflect the core values of Dovida
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Enter and maintain accurate client and Caregiver records in the operating system
• Communicate client and Caregiver concerns or problems with owner or other staff members as appropriate
• Ensure Dovida standards are met and upheld
• EP responder logs in manually on the IQ system
• Taking messages, calls & following up failed log in alerts on the IQ system
• All queries are recorded and a report is created and sent by email
• Demonstrate open and effective communication with owner, colleagues and Caregivers

Skills

Discretion

Communication skills

Collaboration

Interpersonal skills

Independence

Confidentiality

Planning & prioritising

Professional demeanour

Travel flexibility

Telephone patience

Job description

Must be available to work Friday afternoon - Monday morning every 2nd weekend

Join our team

With a global presence across six countries, Dovida delivers nine million hours of care annually.

In Ireland, our network of 25 offices and 350 professionals supports 4,000 caregivers, empowering over 7,000 clients to live life their way.

Guided by our ‘Circle of Care philosophy, we promise:

Your Life, Your Way.

Be part of a team that values compassion, empowerment, and making a real impact. Join us and help shape a brighter future—one life at a time.

Who we’re looking for

Dovida Ireland is looking for On Call Coordinator

The successful candidates will be required to cover the scheduling team over the night weekends and Public Holidays. And will have following Ability & Traits

• Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
• Ability to establish collaborative working relationships with management, colleagues, and Caregivers.
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to plan, organize and prioritize daily, monthly and yearly work.
• Ability to present a professional appearance and demeanor.
• Ability to perform duties in a professional office setting.
• Ability to oversee projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures in order to recommend improvements and changes when appropriate.
• Knowledge of all tools currently available to franchise owners for use in building their business.
• Must be patient and congenial on the telephone.
• Ability to travel on certain occasions as the business requires.

What you’ll do

• Reflect the core values of Dovida
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Enter and maintain accurate client and Caregiver records in the operating system
• Communicate client and Caregiver concerns or problems with owner or other staff members as appropriate
• Ensure Dovida standards are met and upheld
• EP responder logs in manually on the IQ system
• Taking messages, calls & following up failed log in alerts on the IQ system
• All queries are recorded and a report is created and sent by email
• Demonstrate open and effective communication with owner, colleagues and Caregivers

For information on how Dovida processes your personal data please see our

Dovida Candidate and Referee Privacy Statement

Reasonable Accommodation Statement

We are an equal opportunities employer and are committed to providing reasonable accommodations throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.