Swords - On Call Coordinator

Dovida Ireland; Fingal; On-site; EUR 29,000 - 35,000; Full time

Job summary

Dovida Ireland is seeking an On Call Coordinator to support the scheduling team with early mornings, evenings, weekends and bank holidays. The role operates on a week-on/week-off pattern and involves maintaining accurate client and caregiver records in the operating system while ensuring confidentiality.

The successful candidate will demonstrate discretion, strong communication skills, and the ability to collaborate with management, caregivers and staff to uphold Dovida standards.

Qualifications

• Demonstrate discretion and integrity in handling confidential information.
• Excellent written and verbal communication skills.
• Ability to listen effectively and respond professionally.
• Strong organization and prioritization of tasks.
• Collaborate well with management, staff and caregivers.
• Ability to plan and meet deadlines.

Responsibilities

• Answer incoming calls professionally and route to the correct staff member.
• Enter and maintain client and caregiver records in the operating system.
• Communicate concerns to owners or staff as appropriate.
• Ensure Dovida standards are met and upheld.
• Log EP responder activity and follow up on login alerts.
• Record queries and email reports to relevant stakeholders.
• Demonstrate open communication with owners, colleagues and caregivers.

Skills

Discretion

Integrity

Communication skills

Organizational skills

Team collaboration

Problem solving

Job description

With a global presence across six countries, Dovida delivers nine million hours of care annually.

In Ireland, our network of 25 offices and 350 professionals supports 4,000 caregivers, empowering over 7,000 clients to live life their way.

Guided by our ‘Circle of Care’ philosophy, we promise: Your Life, Your Way.

Be part of a team that values compassion, empowerment, and making a real impact. Join us and help shape a brighter future one life at a time.

Who we`re looking for

Dovida Ireland is looking for On Call Coordinator

The successful candidates will be required to cover the scheduling team early mornings, evening, weekends and bank holidays. the successful candidate will work week on /week off.

• Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
• Ability to establish collaborative working relationships with management, colleagues, and Caregivers.
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to plan, organize and prioritize daily, monthly and yearly work.
• Ability to present a professional appearance and demeanor.
• Ability to perform duties in a professional office setting.
• Ability to oversee projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures in order to recommend improvements and changes when appropriate.
• Knowledge of all tools currently available to franchise owners for use in building their business.
• Must be patient and congenial on the telephone.
• Ability to travel on certain occasions as the business requires.

What you`ll do

• Reflect the core values of Dovida
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Enter and maintain accurate client and Caregiver records in the operating system
• Communicate client and Caregiver concerns or problems with owner or other staff members as appropriate
• Ensure Dovida standards are met and upheld
• EP responder logs in manually on the IQ system
• Taking messages, calls & following up failed log in alerts on the IQ system
• All queries are recorded and a report is created and sent by email
• Demonstrate open and effective communication with owner, colleagues and Caregivers

For information on how Dovida processes your personal data please see our Dovida Candidate and Referee Privacy Statement.

Reasonable Accommodation Statement

We are an equal opportunities employer and are committed to providing reasonable accommodations throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.