On Call Coordinator

hello.de AG; Swords; On-site; EUR 32,000 - 52,000; Full time

Job summary

Dovida Ireland is seeking an On Call Coordinator to support our scheduling team in Ireland. The role involves covering early mornings, evenings, weekends and bank holidays, with a week-on/week-off pattern.

You will coordinate between clients, caregivers and staff, ensuring accurate records and timely responses. Applicants should demonstrate discretion, strong communication, confidentiality, and the ability to work independently.

Qualifications

• Discretion and integrity required.
• Excellent written and verbal communication skills.
• Ability to establish collaborative relationships with management, colleagues and caregivers.
• Maintain confidentiality of information.
• Plan, organize and prioritize daily work.

Responsibilities

• Reflect the core values of Dovida.
• Answer incoming calls in a friendly, professional manner and route to staff.
• Enter and maintain client and caregiver records in the operating system.
• Communicate client or caregiver concerns to the owner or staff.
• Ensure Dovida standards are met and upheld.
• Log EP responder entries in the IQ system manually.
• Take messages and follow up on login alerts in the IQ system.
• Record all queries and prepare/send reports by email.
• Demonstrate open and effective communication with owner, colleagues and caregivers.

Skills

Discretion

Communication

Collaboration

Interpersonal skills

Confidentiality

Planning & prioritization

Travel availability

Tools

IQ system

Job description

Swords - On Call Coordinator Dovida Ireland

Address Swords, Ireland

Job Type Permanent

Industry Health medical and related

Description

Join our team

With a global presence across six countries, Dovida delivers nine million hours of care annually.

In Ireland, our network of 25 offices and 350 professionals supports 4,000 caregivers, empowering over 7,000 clients to live life their way.

Guided by our Circle of Care philosophy, we promise: Your Life, Your Way.

Be part of a team that values compassion, empowerment, and making a real impact. Join us and help shape a brighter future - one life at a time.

Who we`re looking for

Dovida Ireland is looking for On Call Coordinator

The successful candidates will be required to cover the scheduling team early mornings, evening, weekends and bank holidays. the successful candidate will work week on /week off.

Ability & Traits

• Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
• Ability to establish collaborative working relationships with management, colleagues, and Caregivers.
• Ability to demonstrate effective interpersonal skills essential as well as sound judgement and good decision-making skills.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to plan, organize and prioritize daily, monthly and yearly work.
• Ability to present a professional appearance and demeanor.
• Ability to perform duties in a professional office setting.
• Ability to oversee projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures in order to recommend improvements and changes when appropriate.
• Knowledge of all tools currently available to franchise owners for use in building their business.
• Must be patient and congenial on the telephone.
• Ability to travel on certain occasions as the business requires.

What you`ll do

• Reflect the core values of Dovida
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Enter and maintain accurate client and Caregiver records in the operating system
• Communicate client and Caregiver concerns or problems with owner or other staff members as appropriate
• Ensure Dovida standards are met and upheld
• EP responder logs in manually on the IQ system
• Taking messages, calls & following up failed log in alerts on the IQ system
• All queries are recorded and a report is created and sent by email
• Demonstrate open and effective communication with owner, colleagues and Caregivers

For information on how Dovida processesyour personal data please see our

We are an equal opportunities employer and are committed to providing reasonable accommodations throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.