Scheduling Coordinator

hello.de AG; Dublin; On-site; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Training and development

Good work life balance

Laptops

Job summary

hello.de AG in Ireland is seeking a Scheduling Coordinator to manage rotas and caregiving schedules across our network. You will coordinate client and caregiver interactions and ensure timely, accurate scheduling using our CRM system People Planner.

The role emphasizes strong communication, organisational skills, discretion, and professionalism in a busy office environment, with opportunities for training and development and a good work-life balance.

Qualifications

• Must demonstrate excellent oral and written communication skills.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Must have the ability to establish good working relationships with the office colleagues, clients and Caregivers.
• Must have computer skills and be proficient in Word and Excel.
• Must present a professional appearance and demeanour.
• Must have the ability to perform duties in a professional office setting.

Responsibilities

• To organise all rotas and staffing requirements. (Rostering shifts)
• Monitoring, mediating and logging both Client and Caregivers concerns
• Effectively managing and developing excellent relationships with the Caregivers and Clients
• Actively encouraging contact between Caregivers and Clients and the office
• Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
• Accurately enter and maintain Client and Caregivers records
• Record Caregivers hours and enter hours into People Planner
• Deal with emergency situations decisively and effectively
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Participate as needed in meetings related to Caregivers scheduling/work rotas
• Perform any and all other functions deemed necessary

Skills

Communication skills

Organisational skills

Discretion & integrity

Relationship management

Professionalism

Office environment suitability

Tools

Word

Excel

Job description

Job Type Temporary

Industry Health medical and related

Description

Join our team

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country.Dovida’s‘Circle of Care’philosophy ensures it fulfils its promise:Your Life, Your Way

Who we`re looking for

As aScheduling Coordinatoryou should have following skills and experience.

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to establish good working relationships with the office colleagues, clients and Caregivers
• Must have computer skills and be proficient in Word and Excel
• Must present a professional appearance and demeanour
• Must have the ability to perform duties in a professional office setting

What you`ll do

• To organise all rotas and staffing requirements. (Rostering shifts)
• Monitoring, mediating and logging both Client and Caregivers concerns
• Effectively managing and developing excellent relationships with the Caregivers and Clients
• Actively encouraging contact between Caregivers and Clients and the office
• Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
• Accurately enter and maintain Client and Caregivers records
• Record Caregivers hours and enter hours into People Planner
• Deal with emergency situations decisively and effectively
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Participate as needed in meetings related to Caregivers scheduling/work rotas
• Perform any and all other functions deemed necessary

What you`ll get

• Competitive Pay
• Milestone Bonus based on Office Targets
• Laptops
• Training and on going developmental support
• Good Work Life Balance

For information on how Dovida processesyour personal data please see our

We are an equal opportunities employer and are committed to providing reasonable accommodation throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.