Scheduling Coordinator - 1 Year Contract

Dovida Ireland; Kildare; On-site; EUR 38,000 - 46,000; Full time

Benefits offered by this job

Competitive Pay

Milestone Bonus based on OfficeTargets

Laptops

Paid Annual Leave

Career Growth

Training and ongoing developmental支持

Good Work Life Balance

Job summary

Dovida Ireland is seeking a Scheduling Coordinator to organise rotas, manage client and caregiver relationships, and oversee scheduling using our CRM system. The role emphasizes professional communication, strong organisation, and discretion within a care-focused team.

Successful candidates will coordinate with office staff and caregivers, ensure accurate records, and contribute to a high standard of service delivery across our Irish offices.

Qualifications

• Excellent oral and written communication skills.
• Ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Discretion, integrity and fair-mindedness in line with company policies.
• Ability to establish good working relationships with office colleagues, clients and caregivers.
• Proficient in Word and Excel.
• Professional appearance and demeanour.
• Ability to perform duties in a professional office setting.

Responsibilities

• Organise all rotas and staffing requirements (roster shifts).
• Monitor, mediate and log client and caregiver concerns.
• Develop and maintain relationships with caregivers and clients.
• Encourage contact between caregivers, clients and the office.
• Maintain Client service schedule using People Planner CRM.
• Enter and maintain Client and Caregiver records.
• Record Caregiver hours and input into People Planner.
• Handle emergencies decisively and effectively.
• Answer incoming calls in a friendly, professional manner.
• Participate in meetings related to scheduling and rotas.
• Perform any other necessary duties.

Skills

Communication

Organization

Discretion & integrity

Relationship management

Word processing

Excel

Professional appearance

Tools

Word

Excel

Job description

Join our teamWith a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

Join our teamWith a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovida’s ‘Circle of Care’ philosophy ensures it fulfils its promise: Your Life, Your Way

Who we`re looking for

As a Scheduling Coordinator you should have following skills and experience.

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to establish good working relationships with the office colleagues, clients and Caregivers
• Must have computer skills and be proficient in Word and Excel
• Must present a professional appearance and demeanour
• Must have the ability to perform duties in a professional office setting

What you`ll do

• To organise all rotas and staffing requirements. (Rostering shifts)
• Monitoring, mediating and logging both Client and Caregivers concerns
• Effectively managing and developing excellent relationships with the Caregivers and Clients
• Actively encouraging contact between Caregivers and Clients and the office
• Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
• Accurately enter and maintain Client and Caregivers records
• Record Caregivers hours and enter hours into People Planner
• Deal with emergency situations decisively and effectively
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Participate as needed in meetings related to Caregivers scheduling/work rotas
• Perform any and all other functions deemed necessary

What you`ll get

• Competitive Pay
• Milestone Bonus based on Office Targets
• Laptops
• Paid Annual Leave
• Career Growth
• Training and on going developmental support
• Good Work Life Balance

For information on how Dovida processes your personal data please see our Dovida Candidate and Referee Privacy Statement

We are an equal opportunities employer and are committed to providing reasonable accommodation throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.