On-Call Care Scheduler (Week On/Off)

Dovida Ireland; Fingal; On-site; EUR 29,000 - 35,000; Full time

Job summary

Dovida Ireland is seeking an On Call Coordinator to support the scheduling team with early mornings, evenings, weekends and bank holidays. The role operates on a week-on/week-off pattern and involves maintaining accurate client and caregiver records in the operating system while ensuring confidentiality.

The successful candidate will demonstrate discretion, strong communication skills, and the ability to collaborate with management, caregivers and staff to uphold Dovida standards.

Qualifications

• Demonstrate discretion and integrity in handling confidential information.
• Excellent written and verbal communication skills.
• Ability to listen effectively and respond professionally.
• Strong organization and prioritization of tasks.
• Collaborate well with management, staff and caregivers.
• Ability to plan and meet deadlines.

Responsibilities

• Answer incoming calls professionally and route to the correct staff member.
• Enter and maintain client and caregiver records in the operating system.
• Communicate concerns to owners or staff as appropriate.
• Ensure Dovida standards are met and upheld.
• Log EP responder activity and follow up on login alerts.
• Record queries and email reports to relevant stakeholders.
• Demonstrate open communication with owners, colleagues and caregivers.

Skills

Discretion

Integrity

Communication skills

Organizational skills

Team collaboration

Problem solving

Job description

Dovida Ireland is seeking an On Call Coordinator to support the scheduling team with early mornings, evenings, weekends and bank holidays. The role operates on a week-on/week-off pattern and involves maintaining accurate client and caregiver records in the operating system while ensuring confidentiality.

The successful candidate will demonstrate discretion, strong communication skills, and the ability to collaborate with management, caregivers and staff to uphold Dovida standards.