Scheduling Lead & Team Leader - Care Operations

Dovida Ireland; Trim; On-site; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Laptops

Paid Annual Leave

Career Growth

Training and ongoing developmental 지원

Job summary

Dovida Ireland is seeking a capable Operations Coordinator to manage rosters, scheduling, and workflow across our Ireland offices. The role emphasizes KPI achievement, client and CAREGiver relations, and a collaborative approach to team leadership.

You will coordinate tasks, monitor on-call needs, and ensure timely communication with the office. A third-level qualification is preferred, with strong organizational and data-proficiency skills to support operations.

Qualifications

• Third-level qualification in Business or Healthcare preferred but not essential.
• Strong team management and conflict resolution skills.
• Excellent problem-solving and adaptability in changing circumstances.
• Open-minded with commitment to continuous improvement.
• Proficiency with data analysis tools including Excel, People Planner and CRM systems.
• Excellent organizational, communication and professional demeanor.
• Resilience and ability to manage on-call responsibilities as required.

Responsibilities

• Rostering: Organize all rotas and staffing requirements.
• KPI Achievement: Help the Scheduling Team meet KPIs aligned with GM goals.
• Task Assignment: Allocate tasks based on team strengths.
• Client and CAREGiver Relations: Monitor and log concerns for clients and CAREGivers.
• Relationship Management: Build strong relationships with CAREGivers and Clients.
• Scheduling: Maintain a complete Client service schedule in People Planner.

Education

Business or Healthcare qualification

Tools

Excel

People Planner

CRM systems

Job description

Dovida Ireland is seeking a capable Operations Coordinator to manage rosters, scheduling, and workflow across our Ireland offices. The role emphasizes KPI achievement, client and CAREGiver relations, and a collaborative approach to team leadership.

You will coordinate tasks, monitor on-call needs, and ensure timely communication with the office. A third-level qualification is preferred, with strong organizational and data-proficiency skills to support operations.