Rostering & Client Care Coordinator

Dovida Ireland; Dublin; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Laptops

Paid Annual Leave

Career Growth

Training and ongoing developmental (up

Good Work Life Balance

Milestone Bonus based on Office Goals

Job summary

Dovida Ireland is seeking a capable Office Coordination professional to support our growing network of 25 offices across Ireland. You will organise rotas, manage client and caregiver communications, and uphold our Circle of Care ethos.

You will work in a busy office, using Word, Excel and our People Planner CRM to enter records, monitor schedules, and maintain excellent relationships with clients and caregivers. Competitive pay, annual leave, and career growth await.

Qualifications

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to establish good working relationships with the office colleagues, clients and Caregivers
• Must have computer skills and be proficient in Word and Excel
• Must present a professional appearance and demeanour
• Must have the ability to perform duties in a professional office setting

Responsibilities

• To organise all rotas and staffing requirements. (Rostering shifts)
• Monitoring, mediating and logging both Client and Caregivers concerns
• Effectively managing and developing excellent relationships with the Caregivers and Clients
• Actively encouraging contact between Caregivers and Clients and the office
• Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
• Accurately enter and maintain Client and Caregivers records
• Record Caregivers hours and enter hours into People Planner
• Deal with emergency situations decisively and effectively
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Participate as needed in meetings related to Caregivers scheduling/work rotas
• Perform any and all other functions deemed necessary

Skills

Communication skills

Organising & prioritising

Discretion & integrity

Relationship building

Computer skills (Word & Excel)

Professional appearance

Office etiquette

Tools

Word

Excel

People Planner (CRM)

Job description

Dovida Ireland is seeking a capable Office Coordination professional to support our growing network of 25 offices across Ireland. You will organise rotas, manage client and caregiver communications, and uphold our Circle of Care ethos.

You will work in a busy office, using Word, Excel and our People Planner CRM to enter records, monitor schedules, and maintain excellent relationships with clients and caregivers. Competitive pay, annual leave, and career growth await.