Remote On-Call Care Coordinator — Part-Time

Right at Home Ireland; Dublin; Hybrid; EUR 18,000 - 26,000; Part time

Benefits offered by this job

€16.00 per hour

20 contracted hours per week

Remote working during on-call hours

Job summary

Right at Home Ireland is seeking an On-Call Coordinator to support our out-of-hours homecare service. This 20-hour-per-week remote role will be based from Dublin 16 and act as the first contact for clients and staff outside normal hours.

You will coordinate shifts, manage staff absences, ensure coverage, and document actions and outcomes while maintaining professional communication with clients and families.

Qualifications

• Experience in homecare or healthcare environment.
• Understanding of how homecare services and care schedules operate.
• Strong communication and problem-solving skills.
• Ability to remain calm and make decisions under pressure.
• Strong IT skills and confidence using scheduling systems.
• Ability to work independently during out-of-hours periods.
• High level of professionalism, confidentiality and discretion.

Responsibilities

• Act as the first point of contact for clients and care staff during on-call hours.
• Respond to staff absences, cancellations and changes to scheduled care calls.
• Arrange suitable cover to minimise disruption to client care.
• Monitor schedules and ensure planned visits are delivered.
• Escalate urgent or unresolved issues to the appropriate manager.
• Maintain clear and accurate records of calls, actions and outcomes.
• Provide practical support and guidance to Healthcare Assistants during on-call periods.
• Respond to queries relating to schedules, clients and service delivery.
• Monitor attendance, lateness and missed calls.
• Support safe lone-working practices.
• Ensure concerns regarding staff conduct or practice are documented and escalated.
• Respond promptly and professionally to concerns raised by clients or families.
• Recognise and escalate safeguarding concerns in line with policies.
• Respond to incidents affecting client safety or service delivery.
• Contact emergency services or senior management where necessary.
• Communicate professionally with clients, families, HCAs and management.
• Liaise with healthcare professionals when required.
• Provide a clear handover to the office team after each on-call period.
• Ensure incidents, complaints and significant service issues are documented.

Skills

Communication

Problem-solving

Calm under pressure

IT scheduling systems

Independence

Education

QQI Level 5 Healthcare Support / Social Care

Job description

Right at Home Ireland is seeking an On-Call Coordinator to support our out-of-hours homecare service. This 20-hour-per-week remote role will be based from Dublin 16 and act as the first contact for clients and staff outside normal hours.

You will coordinate shifts, manage staff absences, ensure coverage, and document actions and outcomes while maintaining professional communication with clients and families.