Omni-Channel Branch Experience Champion

Permanent Tsb; Navan; On-site; EUR 32,000 - 48,000; Full time

Job summary

Permanent TSB in Navan is seeking a Branch Customer Experience Champion to support daily branch operations and help drive business objectives. You will work with the Branch Lead to deliver excellent customer service while promoting the bank's Omni-Channel approach and local promotional activities.

The role requires strong interpersonal and communication skills, a background in sales or customer service within a regulated environment, and knowledge of retail financial products.

Qualifications

• Interpersonal and communication skills with commitment to outstanding customer experience.
• Strong sales, customer service or clerical experience in a regulated environment.
• Excellent knowledge of retail finance products and processes.

Responsibilities

• Support in the day to day operation of customer service within the branch.
• Provide excellent customer service and advise customers on product/financial needs journey.
• Take ownership of customer queries in a professional and compliant manner.
• Generate and execute sales from leads to fulfilment in line with Omni-Channel approach.
• Assist with sales campaigns including post-sales fulfilment and admin tasks.
• Respond promptly to leads from Open24 to maximise new business opportunities.
• Adhere to policies and Branch values.
• Assist Branch Lead and territory team with key customer relationships.

Skills

Interpersonal skills

Communication skills

Sales experience

Customer service

Regulatory compliance

Education

QFA or APA in Loans/Savings & Investments

Leaving Certificate

Job description

Permanent TSB in Navan is seeking a Branch Customer Experience Champion to support daily branch operations and help drive business objectives. You will work with the Branch Lead to deliver excellent customer service while promoting the bank's Omni-Channel approach and local promotional activities.

The role requires strong interpersonal and communication skills, a background in sales or customer service within a regulated environment, and knowledge of retail financial products.