Branch CX Lead – Elevate Customer Experience

Permanent Tsb; Bray; On-site; EUR 32,000 - 42,000; Full time

Job summary

Permanent TSB in Bray is seeking a Branch Customer Experience Champion to support daily branch operations and ensure high quality customer service. You will engage customers face-to-face and over the phone, advising on banking products to meet financial needs.

The role emphasizes maintaining compliance, leveraging Omni-Channel activities, and driving new business while nurturing existing relationships within the Bray branch community.

Qualifications

• Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience.
• Significant level of proven sales, customer service or clerical experience in a regulatory compliant environment.

Responsibilities

• Support in the day to day operation of customer service within the branch.
• Provide an excellent level of customer service and advise customers throughout their product/financial needs journey.
• Take ownership and deal with customer queries in a professional and compliant manner.
• Generate and execute sales from leads to fulfilment in accordance with Omni-Channel approach.
• Assist with sales campaigns including post-sales fulfilment, administration and follow up tasks.
• Adopt a prompt and customer centred response to leads from Open24 to maximise new business opportunities.

Skills

Interpersonal skills

Communication

Sales experience

Education

QFA or APA in Loans and/or S&I

Leaving Certificate (O/5 subjects)

Job description

Permanent TSB in Bray is seeking a Branch Customer Experience Champion to support daily branch operations and ensure high quality customer service. You will engage customers face-to-face and over the phone, advising on banking products to meet financial needs.

The role emphasizes maintaining compliance, leveraging Omni-Channel activities, and driving new business while nurturing existing relationships within the Bray branch community.