Branch Customer Experience Leader

PTSB; Galway; On-site; EUR 32,000 - 44,000; Full time

Job summary

PTSB in Eyre Square, Galway is seeking a Branch Customer Experience Champion to support daily branch operations and deliver outstanding service across in-person and phone contacts. You will work with the Branch Lead to promote our Omni-Channel approach, identify new business opportunities, and maintain strong relations with existing customers.

The role requires knowledge of retail financial products, CPD-ready qualifications, and a proactive, compliant mindset to drive customer satisfaction.

Qualifications

• QFA or APA in Loans and/or Savings & Investments with CPD hours.
• Ordinary Leaving Certificate with English and Maths, or 5+ years post Leaving Certificate experience.

Responsibilities

• Support day-to-day operation of customer service within the branch.
• Provide an excellent level of customer service and advise customers on products/financial needs.
• Take ownership of customer queries in a compliant, professional and timely manner.
• Generate and execute sales from leads to fulfilment in line with the Omni-Channel approach.
• Assist with sales campaigns including post-sales fulfilment, administration and follow-up tasks.

Skills

Customer service

Communication

Sales

Education

QFA or APA in Loans and/or Savings & Investments

Ordinary Leaving Certificate (or equivalent)

Job description

PTSB in Eyre Square, Galway is seeking a Branch Customer Experience Champion to support daily branch operations and deliver outstanding service across in-person and phone contacts. You will work with the Branch Lead to promote our Omni-Channel approach, identify new business opportunities, and maintain strong relations with existing customers.

The role requires knowledge of retail financial products, CPD-ready qualifications, and a proactive, compliant mindset to drive customer satisfaction.