Branch Experience Leader - Omnichannel Banking

PTSB

Dublin

On-site

EUR 30,000 - 40,000

Full time

30 hours ago

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Job summary

PTSB in Dublin is seeking a Branch Customer Experience Champion to support daily branch operations and deliver exceptional service across in-branch and over-the-phone interactions. You will promote our Omni-Channel approach and collaborate with the Branch Lead to achieve sales and service goals.

You will develop skills through our Collaborative Customer Conversations program, meet CPD requirements for Loans and Savings & Investments, and contribute to a compliant, customer-centric environment in

Qualifications

CPD hours for relevant CPD years and commitment to qualifying within 2 years if APA not held.
Ordinary Leaving Certificate with required subjects or 5+ years post Leaving Certificate experience.
Strong interpersonal and communication skills with a commitment to customer experience.

Responsibilities

Support day-to-day operation of customer service within the branch.
Advise customers on product/financial needs journey; enhance experience in person and over the phone.
Take ownership of customer queries in a compliant, professional manner.
Generate and execute sales from qualified leads to fulfilment within Omni-Channel framework.
Assist with sales campaigns including post-sales administration and follow-up tasks.