Office Manager, Customer Services & Operations Lead

Jungheinrich AG; Ireland; Híbrido; EUR 50.000 - 65.000; Tempo integral

Benefícios oferecidos por esta vaga

Performance incentives

Pension + DIS

Health insurance

Sick pay

Annual leave

Long service recognition

Mobile phone & laptop

Life assurance

Employee assistance program

Learning & development

Travel opportunities

Resumo da vaga

Jungheinrich Ireland is seeking an experienced Office Manager to lead the Customer Services office, ensuring efficient administration and high-quality customer support. You will coordinate across service, sales, finance, technical and field teams to deliver a seamless customer experience.

The role requires strong leadership, process management and communication skills, with a proactive, customer-focused approach to manage priorities in a fast-paced environment.

Qualificações

• At least five years’ experience in office management or customer service administration.
• Minimum FETAC Level 7 degree in business/business administration or similar.
• Strong customer service orientation with ability to manage queries and competing priorities.
• Excellent organisational, planning and problem-solving skills.
• Excellent written and verbal communication skills; ability to build relationships at all levels.
• Strong computer literacy, including MS Office; experience with SAP/BW ERP systems.

Responsabilidades

• Lead and develop the Customer Services office team with clear responsibilities and workload management.
• Oversee day-to-day operation of the department: customer enquiries, service administration, invoicing queries and general office coordination.
• Ensure timely handling of customer requests and escalations in line with service levels.
• Monitor workflows, administration standards and KPIs; take corrective actions as needed.
• Maintain accurate customer, contract and service data across systems with high data quality.
• Review and improve office processes to increase efficiency and support growth.
• Coordinate with field service, technical support, sales, finance and operations to deliver a seamless customer experience.
• Support planning, reporting and implementation of business initiatives.
• Conduct regular team meetings and performance reviews with coaching and development.

Conhecimentos

People leadership

Organisational skills

Verbal and written communication

Process improvement

Office software proficiency

Formação

FETAC Level 7 degree in business or business administration

Ferramentas

Microsoft Office

SAP/BW ERP systems

Descrição da vaga

Jungheinrich Ireland is seeking an experienced Office Manager to lead the Customer Services office, ensuring efficient administration and high-quality customer support. You will coordinate across service, sales, finance, technical and field teams to deliver a seamless customer experience.

The role requires strong leadership, process management and communication skills, with a proactive, customer-focused approach to manage priorities in a fast-paced environment.