Observability & Tooling Engineer

Planet Paymet; Galway; On-site; EUR 70,000 - 100,000; Full time

Job summary

Planet is investing in observability across a global payments platform. You will own the observability lifecycle from architecture to automation, define standards, build scalable solutions, and improve SLO governance. This is a hands-on role shaping monitoring across multi-vendor environments.

We value automation, scripting in Python/PowerShell, and experience with Jira/Jira Service Management and Coralogix (or equivalents). A hybrid work model and Ireland/Poland base are supported.

Qualifications

• 3+ years in observability / monitoring or tooling engineering.
• Experience with Jira / Jira Service Management as primary platform.
• Hands-on with modern log analytics / observability tools (Coralogix preferred).
• Strong scripting and automation in Python or PowerShell.
• Excellent English; based in Ireland or Poland.

Responsibilities

• Configure, tune and operate monitoring and observability across multi-vendor estate.
• Own the alert lifecycle: onboarding, tuning and noise reduction.
• Build dashboards and SLO reporting; manage as code and version control.
• Integrate tooling across estate (observability, ITSM, CMDB) to join data.
• Automate repetitive tasks; script, integrate and enable runbooks.
• Apply AI/AIOps to improve alerting and anomaly detection.
• Instrument services to golden-signal metrics (latency, traffic, errors).
• Help modernise toolset to reduce overlap and control costs.

Skills

Observability engineering

Scripting (Python/PowerShell)

Jira/Jira Service Management

Coralogix / Datadog / Splunk

English fluency

Tools

Coralogix

Splunk

Datadog

Grafana

Device42

Jira Service Management

Job description

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role overview

Planet is investing in the evolution of its observability capabilities. This role offers the opportunity to help shape our future monitoring architecture, introduce modern observability practices, expand OpenTelemetry adoption, improve SLO governance, and build the tooling that enables proactive detection and faster recovery across a global payments platform. As part of the Observability and Tooling team, you will own the observability lifecycle end-to-end, from architecture and design through implementation, automation, optimization, and ongoing evolution. You will define monitoring standards, build scalable observability solutions, develop dashboards and alerting strategies, and continuously improve the platform through automation and engineering best practices.

What you will do

• Configure, tune and operate monitoring and observability across Planet’s broad, multi-vendor estate.
• Own the alert lifecycle: test-mode onboarding, acceptance criteria, tuning and retirement of noise – make every page actionable.
• Build dashboards and golden-signal views for the Command Centre floor and SLO reporting.
• Manage monitoring, alerting and dashboards as code – version-controlled, peer-reviewed and repeatable.
• Integrate tooling across the estate – observability, ITSM and CMDB (e.g. Jira / Jira Service Management, Device42) – so data flows and context is joined up.
• Automate everything that gets done twice: scripting, integrations, self-healing and runbook automation.
• Apply AI and AIOps where it adds value – correlation, noise reduction, anomaly detection and enrichment.
• Instrument new and existing services to the golden-signal standard (latency, traffic, errors, saturation).
• Help modernise and rationalise the toolset – reduce overlap, improve coverage and control cost.

Who you are

• Essential 3+ years in observability / monitoring / tooling engineering or a tooling-heavy operations role.
• Jira / Jira Service Management – our primary service management platform.
• Hands-on with a modern log-analytics & observability platform – Coralogix (our primary monitoring & alerting platform) strongly preferred, or strong equivalent (Splunk, Datadog, Grafana).
• Strong scripting & automation ability (Python, PowerShell or similar).
• An eye for signal versus noise – you take pages personally.
• English fluency required; based in Ireland or Poland.
• Nice to have Experience across the wider toolsets– Splunk, Grafana, Datadog, Site24x7, Pingdom, Idera, Netreo, SolarWinds, Device42.
• Applying AI / AIOps to alerting and operations.
• Monitoring & alerting as code (version-controlled config).

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.