Service & Configuration Lead

Planet Paymet; Galway; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Planet is seeking a Service & Configuration Lead to own SACM for its production estate, managing the service catalogue, CMDBs, and end-to-end data map.

You will drive data quality, governance, and integration across multiple CMDB platforms to support incident, change, capacity, and audit decisions. The role is hybrid with office days.

Qualifications

• 4+ years in SACM/CMDB/service catalogue in a complex tech estate.
• Hands-on CMDB across one or more platforms (Device42, ServiceNow, iTop).
• Experience building and maintaining a service catalogue and dependency maps.

Responsibilities

• Own SACM end-to-end: catalogue, data model, CI lifecycle, baselines, audit trail.
• Define and maintain services, owners and relationships in the catalogue.
• Keep CMDBs accurate: owners, attributes, lifecycle, dependencies.
• Map Planet's systems and services to support impact analysis and resilience.
• Govern data across multiple CMDB platforms (Device42, ServiceNow, Jira).
• Define KPIs for data quality and act as trusted data source.
• Drive automated discovery and reconciliation at scale.
• Support regulatory, resilience and audit requirements.
• Collaborate with Observability & Tooling on integrations.

Skills

SACM experience

CMDB platforms

Service catalogue

Data quality

ITIL knowledge

Tools

Device42

ServiceNow

iTop

Job description

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

We are looking for a Service & Configuration Lead to own Service Asset and Configuration Management (SACM) for Planet’s production estate – the service catalogue, the configuration management databases (CMDBs) and the end-to-end map of how Planet’s systems connect. You will drive the service catalogue, keep configuration data accurate and current – application owners, dependencies and the attributes teams rely on – and build the single, trusted view of the estate that underpins incident, change, capacity and audit decisions. Planet runs multiple CMDB platforms, so this is a cross-platform role focused on data quality, integration and governance rather than any single tool.

What you will do

• Own the SACM practice end-to-end: service catalogue, configuration data model, CI lifecycle, baselines and audit trail.
• Own and drive the service catalogue – define and maintain services, service owners and relationships, and keep it the authoritative reference for the organisation.
• Keep the CMDB(s) accurate and current: application and service owners, configuration attributes, lifecycle status and the information incident, change and capacity teams depend on.
• Build and maintain the map of Planet’s systems and services – how they interact and depend on each other across the estate – to drive impact analysis, resilience and service mapping for critical customer journeys.
• Govern configuration data across Planet’s multiple CMDB platforms (e.g. Device42, ServiceNow, Jira and others in use), driving consistency, integration and reconciliation between them.
• Define and police configuration data-quality KPIs; make configuration data the trusted single source for operational decisions.
• Drive automated discovery and reconciliation to maintain coverage and accuracy at scale.
• Support regulatory, resilience and audit requirements with reliable configuration and service evidence.
• Partner with the Observability & Tooling team and application owners on integrations and automation of configuration processes.

Who you are

• 4+ years in Service Asset & Configuration Management (SACM), CMDB or service catalogue management in a complex technology estate.
• Hands-on CMDB experience across one or more platforms (e.g. Device42, ServiceNow, iTop or similar) – comfortable spanning multiple tools rather than tied to one.
• Experience building and maintaining a service catalogue and service/dependency maps of a technology estate.
• Strong data-quality discipline and experience with automated discovery and reconciliation.
• A track record of establishing application/service ownership and keeping configuration data current across many teams.
• Understanding of how configuration and service data underpin incident impact analysis, change risk, capacity and audit.
• ITIL certification preferred (service configuration / SACM).

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel‑good connected commerce.

We would love to hear from you.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.