Observability & Tooling Engineer

Planet; Galway; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Office presence 3 days a week

Job summary

Planet is seeking an Observability Engineer to shape monitoring across a global payments platform. You will own end-to-end observability lifecycle from architecture to automation, and drive improvements with modern practices and AI-enabled insights.

Based in Ireland or Poland, you will collaborate with multi-vendor environments, implement dashboards, alerting, and SLO governance, while embracing a hybrid work model with office presence three days a week.

Qualifications

• 3+ years in observability / monitoring / tooling engineering or a tooling-heavy operations role.
• Jira / Jira Service Management – our primary service management platform.
• Hands-on with a modern log-analytics & observability platform – Coralogix preferred or equivalent (Splunk/Grafana).
• Strong scripting & automation ability (Python, PowerShell or similar).
• English fluency required; based in Ireland or Poland.

Responsibilities

• Configure, tune and operate monitoring and observability across Planet’s multi-vendor estate.
• Own the alert lifecycle: test-mode onboarding, acceptance criteria, tuning and retirement of noise.
• Build dashboards and golden-signal views for the Command Centre floor and SLO reporting.
• Manage monitoring, alerting and dashboards as code – version-controlled, peer-reviewed and repeatable.
• Integrate tooling across the estate – observability, ITSM and CMDB (Jira/Jira Service Management, Device42).
• Automate everything that gets done twice: scripting, integrations, self-healing and runbook automation.
• Apply AI and AIOps where it adds value – correlation, noise reduction, anomaly detection and enrichment.
• Instrument new and existing services to the golden-signal standard (latency, traffic, errors, saturation).
• Help modernise and rationalise the toolset – reduce overlap, improve coverage and control cost.

Skills

Observability

Automation

Scripting

English

Tools

Jira

Coralogix

Splunk

Grafana

Job description

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

Planet is investing in the evolution of its observability capabilities. This role offers the opportunity to help shape our future monitoring architecture, introduce modern observability practices, expand OpenTelemetry adoption, improve SLO governance, and build the tooling that enables proactive detection and faster recovery across a global payments platform. As part of the Observability and Tooling team, you will own the observability lifecycle end-to-end, from architecture and design through implementation, automation, optimization, and ongoing evolution. You will define monitoring standards, build scalable observability solutions, develop dashboards and alerting strategies, and continuously improve the platform through automation and engineering best practices.

What You Will Do

• Configure, tune and operate monitoring and observability across Planet’s broad, multi-vendor estate.
• Own the alert lifecycle: test-mode onboarding, acceptance criteria, tuning and retirement of noise – make every page actionable.
• Build dashboards and golden-signal views for the Command Centre floor and SLO reporting.
• Manage monitoring, alerting and dashboards as code – version-controlled, peer-reviewed and repeatable.
• Integrate tooling across the estate – observability, ITSM and CMDB (e.g. Jira / Jira Service Management, Device42) – so data flows and context is joined up.
• Automate everything that gets done twice: scripting, integrations, self-healing and runbook automation.
• Apply AI and AIOps where it adds value – correlation, noise reduction, anomaly detection and enrichment.
• Instrument new and existing services to the golden-signal standard (latency, traffic, errors, saturation).
• Help modernise and rationalise the toolset – reduce overlap, improve coverage and control cost.

Essential

Who you are:

• 3+ years in observability / monitoring / tooling engineering or a tooling-heavy operations role.
• Jira / Jira Service Management – our primary service management platform.
• Hands-on with a modern log-analytics & observability platform – Coralogix (our primary monitoring & alerting platform) strongly preferred, or strong equivalent (Splunk, Datadog, Grafana).
• Strong scripting & automation ability (Python, PowerShell or similar).
• An eye for signal versus noise – you take pages personally.
• English fluency required; based in Ireland or Poland.

Nice to have

• Experience across the wider toolsets– Splunk, Grafana, Datadog, Site24x7, Pingdom, Idera, Netreo, SolarWinds, Device42.
• Applying AI / AIOps to alerting and operations.
• Monitoring & alerting as code (version-controlled config).

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.