NOC Incident Response Specialist

Getty Images; Dublin; On-site; EUR 50,000 - 75,000; Full time

Job summary

Getty Images is seeking a proactive NOC Operator to join a team of collaborative professionals in Dublin. You will respond to alerts, triage incidents, and escalate as needed while engaging with Sales Ops, App Dev, DBAs, and Security to minimize customer impact.

The role emphasizes rapid incident resolution, keeping engineers focused on projects by ensuring clear, comprehensive notifications of incident scope and impact, and contributing to reliable system operations.

Qualifications

• Strong analytical and troubleshooting skills.
• Foundational understanding of computer systems, networking, and IT infrastructure concepts.
• Excellent written and verbal communication skills.
• Ability to learn new technologies and follow processes.

Responsibilities

• Respond quickly to alerts, triage, resolve, or escalate as needed.
• Collaborate with Sales Ops, App Dev, DBAs, Security, Facilities, Network, Storage, and Service Desk teams.
• Craft concise incident notifications detailing scope and impact.
• Assist with core system patching and incident management.

Job description

Getty Images is seeking a proactive NOC Operator to join a team of collaborative professionals in Dublin. You will respond to alerts, triage incidents, and escalate as needed while engaging with Sales Ops, App Dev, DBAs, and Security to minimize customer impact.

The role emphasizes rapid incident resolution, keeping engineers focused on projects by ensuring clear, comprehensive notifications of incident scope and impact, and contributing to reliable system operations.