Night-Shift Customer Care Advisor – Emergency Support

AXA; Athlone; Hybrid; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Group Personal Pension Plan

Life assurance

Health Care Subsidy

22 days annual leave

AXA Employee Discounts

Education Support and learningopportun

Job summary

AXA Partners in Athlone is hiring a full-time Night Team Customer Service Advisor to support customers during emergencies across Ireland, the UK, and beyond. You’ll deliver compassionate assistance for vehicle breakdowns and home emergencies, coordinating with a wide network of suppliers.

The role offers a predictable roster with 33.5 hours per week, 8:45 pm to 7 am, training on-site, and a potential hybrid option after probation. Start date around 16 November 2026.

Qualifications

• Excellent customer service skills.
• Excellent telephone manner.
• Appropriate qualifications / accreditations (where necessary).
• Excellent written and verbal communication skills.
• Proficiency in English.
• Willingness to take initiative to solve problems.
• Proven ability to manage conflict with difficult customers.
• The ability to work under pressure and to customer deadlines.
• Excellent organisational and time management skills.
• Be a team worker.
• Flexibility.
• The ability to get things done / deliver results to agreed customer standards.

Responsibilities

• Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations
• Coordinate seamlessly with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service
• Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence
• Manage operations efficiently, ensuring compliance with safety standards and regulations
• Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement

Skills

Customer service

Telephone manner

Written communication

Verbal communication

English proficiency

Problem solving

Conflict management

Under pressure

Time management

Team player

Flexibility

Deliver results

Job description

AXA Partners in Athlone is hiring a full-time Night Team Customer Service Advisor to support customers during emergencies across Ireland, the UK, and beyond. You’ll deliver compassionate assistance for vehicle breakdowns and home emergencies, coordinating with a wide network of suppliers.

The role offers a predictable roster with 33.5 hours per week, 8:45 pm to 7 am, training on-site, and a potential hybrid option after probation. Start date around 16 November 2026.