APIE - Customer Service Advisor 33.5 hour Nightshift Role

AXA; Athlone; Hybrid; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Group Personal Pension Plan

Life assurance

Health Care Subsidy

22 days annual leave

AXA Employee Discounts

Education Support and learningopportun

Job summary

AXA Partners in Athlone is hiring a full-time Night Team Customer Service Advisor to support customers during emergencies across Ireland, the UK, and beyond. You’ll deliver compassionate assistance for vehicle breakdowns and home emergencies, coordinating with a wide network of suppliers.

The role offers a predictable roster with 33.5 hours per week, 8:45 pm to 7 am, training on-site, and a potential hybrid option after probation. Start date around 16 November 2026.

Qualifications

• Excellent customer service skills.
• Excellent telephone manner.
• Appropriate qualifications / accreditations (where necessary).
• Excellent written and verbal communication skills.
• Proficiency in English.
• Willingness to take initiative to solve problems.
• Proven ability to manage conflict with difficult customers.
• The ability to work under pressure and to customer deadlines.
• Excellent organisational and time management skills.
• Be a team worker.
• Flexibility.
• The ability to get things done / deliver results to agreed customer standards.

Responsibilities

• Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations
• Coordinate seamlessly with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service
• Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence
• Manage operations efficiently, ensuring compliance with safety standards and regulations
• Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement

Skills

Customer service

Telephone manner

Written communication

Verbal communication

English proficiency

Problem solving

Conflict management

Under pressure

Time management

Team player

Flexibility

Deliver results

Job description

Join Our Night Team as a Customer Service Advisor in Athlone !

Are you passionate about providing exceptional support and making a real difference in people's lives? AXA Assistance is seeking dedicated full time Customer Service Advisors to provideadvice to customers and /partners in the provision of emergency vehicle/homeassistanceservices,supporting customers across Ireland, the UK, and beyond.

At AXA Assistance, we’re committed to being there for our customers whenever they need us—every day of the week. That’s why we need dedicated, flexible team members to join our Customer Centre in Athlone where we offer;

• A predictable, set roster so you’ll always know your schedule in advance
• 33.5 hours per week, operating between the hours 8.45pm and 7am, on a four nights on and four nights off rolling roster
• After completing your training and gaining confidence in your role, there’s an exciting opportunity to work in a hybrid model, combining office and remote work
• Approximate start date is 16th November 2026
• Candidates must be available to attend training on-site in Athlone, 9am to 5pm Monday to Friday for approximately 4 weeks

What you’ll be doing:

• Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations
• Coordinate seamlessly with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service
• Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence
• Manage operations efficiently, ensuring compliance with safety standards and regulations
• Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement

What you’ll bring:

• Excellent customer service skills
• Excellent telephone manner
• Appropriate qualifications / accreditations (where necessary)
• Excellent written and verbal communication skills
• Proficiency in English
• Willingness to take initiative to solve problems
• A proven ability to manage conflict and difficult customers
• The ability to work under pressure and to customer deadlines
• Excellent organisational and time management skills
• Be a team worker
• Flexibility
• The ability to get things done / deliver results to agreed customer standards

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive salary 27,470 Euros plus generous shift allowance
• Annual company & performance based bonus
• Group Personal Pension Plan
• Life assurance
• Health Care Subsidy
• 22 days annual leave, rising to 27 days with service
• AXA Employee Discounts
• Education Support and learning opportunities

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)