Night Porter

Shearwater Hotel & Spa; Connacht; On-site; EUR 25,000 - 32,000; Full time

Job summary

Shearwater Hotel & Spa is seeking a Night Porter to join our team. The successful candidate will carry out reception duties and maintain the hotel’s standards of cleanliness, while ensuring a visible presence in key areas during the night.

Responsibilities include guest check-in/out, safety and security, fire procedures, room set ups, hygiene, and responding to guest requests with efficiency. The role requires energy, flexibility with shifts, and a proactive, can-do attitude.

Qualifications

• Knowledge of the hospitality industry.
• IT proficiency is essential.
• Ability to accurately complete tasks and maintain responsibilities in a timely manner.
• A high level of attention to detail.
• Excellent written, interpersonal and organisational skills.
• Excellent customer service skills.
• Minimum 1-2 years in a similar position at a similar sized property.
• Previous experience in a fast-paced hospitality environment.

Responsibilities

• Responsible for the safety & security of the hotel and its guests.
• Check in and out hotel guests and assist with luggage/porterage.
• Responsible for the cleanliness of all areas of the hotel.
• Set up of function rooms and breakfast area as directed and per nightly checklist.
• Manage front entrance and exterior cleanliness and tidiness.
• Understand the hotel's fire procedures to ensure safety.
• Demonstrate flexibility with hours and shifts.
• Maintain hygiene and data protection standards.
• Maintain a tidy, professional appearance and confidentiality.

Skills

Hospitality Knowledge

IT Proficiency

Attention to Detail

Communication Skills

Organizational Skills

Customer Service

1-2 Years Experience

Fast-paced Environment

Job description

The 4 star Shearwater are currently recruiting for a Night Porter to join our team. The successful candidate will carry out reception duties as well as maintaining the agreed standards of cleanliness throughout the hotel and maintain a presence in key areas of the property during the night.

Key Duties And Responsibilities

• Responsible for the safety & security of the hotel and its guests.
• Check in and out hotel guests as required as well as assisting with guest requests in relation to luggage/porterage.
• Responsible for ensuring the cleanliness of all areas of the hotel is maintained.
• Responsible for set up of function rooms, breakfast area etc as directed by manager on duty and as per nightly checklist.
• Responsibility for the front entrance and outside of the hotel and ensure that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.
• To have a full understanding of the hotels' fire procedures to ensure safety of all staff and guests at all times.
• Have the ability to multi task in a fast-paced environment with a "Can do" attitude.
• Be energetic and flexible regarding hours/shifts.
• Demonstrate initiative while adhering to company policies and procedures.
• Maintain awareness of hygiene & cleanliness standard for the hotel.
• Cater to all guest needs and requirements in a timely and efficient manner.
• Maintain strict confidentiality in line with the company General Data Protection Regulation Policy and Confidentiality Agreement.
• Maintain a tidy, clean and orderly appearance in all areas.
• Have a full understanding of emergency procedures.
• Understand Comer Group Ireland Work Health and Safety policies and procedures and abide by them at all times.
• Ensure all Work Health and Safety procedures are adhered to within the Department.
• Report hazards, near misses and accidents at the workplace immediately.
• Ensure security procedures for stores, cash, premises, team members, equipment and chemicals is implemented and maintained in accordance with Comer Group Ireland policies and procedures.
• Ensure customer security and privacy is maintained at all times.

Required Education, Skills And Qualifications

• Knowledge of the Hospitality Industry
• IT proficiency is essential
• Ability to accurately complete tasks and maintain responsibilities in a timely manner
• A high level of attention to detail
• Excellent written, interpersonal and organisational skills
• Excellent customer service skills
• Minimum 1-2 years in a similar position of similar sized property.
• Previous experience in a fast-paced hospitality environment.

Due to the large volume of applications for this role, only successful candidates will be contacted.