Night Porter

Hollybank Trustees Ltd; Ballinasloe; On-site; EUR 26,000 - 34,000; Part time

Job summary

Hollybank Trustees Ltd in Ballinasloe is seeking a Night Porter to join our team at the 4-star Shearwater. You will perform reception duties, help guests, and maintain cleanliness across the hotel during night shifts.

The role requires vigilance for safety and security, ability to multitask in a fast-paced environment, and a flexible attitude to shifts. Previous hospitality experience is valued.

Qualifications

• Knowledge of the Hospitality Industry.
• Excellent attention to detail and organisational skills.
• Strong written and verbal communication.
• Ability to complete tasks accurately and on time.
• 1–2 years in a similar role at a similar-sized property.
• Experience in a fast-paced hospitality environment.

Responsibilities

• Safety and security of the hotel and guests.
• Check in/out guests and assist with luggage.
• Maintain cleanliness across all hotel areas.
• Set up function rooms and breakfast areas as directed.
• Manage front entrance cleanliness and outside areas.
• Understand and follow fire procedures.
• Prioritize guest requests with a proactive, can-do attitude.
• Adhere to health and safety policies and confidentiality.

Skills

Hospitality knowledge

Attention to detail

Written communication

Interpersonal skills

Organisational skills

Time management

Fast-paced environment experience

Job description

Location: On site / Ballinasloe, Co. Galway, Ireland
job type: Permanent / Part-time
Sector and subsector: Hospitality | General
Salary: Competitive salary

The 4 star Shearwater are currently recruiting for a Night Porter to join our team. The successful candidate will carry out reception duties as well as maintaining the agreed standards of cleanliness throughout the hotel and maintain a presence in key areas of the property during the night.

Key Duties and Responsibilities

• Responsible for the safety & security of the hotel and its guests.
• Check in and out hotel guests as required as well as assisting with guest requests in relation to luggage/porterage.
• Responsible for ensuring the cleanliness of all areas of the hotel is maintained.
• Responsible for set up of function rooms, breakfast area etc as directed by manager on duty and as per nightly checklist.
• Responsibility for the front entrance and outside of the hotel and ensure that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.
• To have a full understanding of the hotels’ fire procedures to ensure safety of all staff and guests at all times.
• Have the ability to multi task in a fast-paced environment with a “Can do” attitude.
• Be energetic and flexible regarding hours/shifts.
• Demonstrate initiative while adhering to company policies and procedures.
• Maintain awareness of hygiene & cleanliness standard for the hotel.
• Cater to all guest needs and requirements in a timely and efficient manner.
• Maintain strict confidentiality in line with the company General Data Protection Regulation Policy and Confidentiality Agreement.
• Maintain a tidy, clean and orderly appearance in all areas.
• Have a full understanding of emergency procedures.
• Understand Comer Group Ireland Work Health and Safety policies and procedures and abide by them at all times.
• Ensure all Work Health and Safety procedures are adhered to within the Department.
• Report hazards, near misses and accidents at the workplace immediately.
• Ensure security procedures for stores, cash, premises, team members, equipment and chemicals is implemented and maintained in accordance with Comer Group Ireland policies and procedures.
• Ensure customer security and privacy is maintained at all times.

Required Education, Skills and Qualifications

• Knowledge of the Hospitality Industry
• Ability to accurately complete tasks and maintain responsibilities in a timely manner
• A high level of attention to detail
• Excellent written, interpersonal and organisational skills
• Minimum 1-2 years in a similar position of similar sized property.
• Previous experience in a fast-paced hospitality environment.

Due to the large volume of applications for this role, only successful candidates will be contacted.