Night Porter

The Address Cork; Ireland; On-site; EUR 17,000 - 19,000; Full time

Job summary

The Address Cork is seeking a diligent Front of House night auditor to ensure guest queries are met quickly and securely while performing nightly checks and a full audit of the premises.

Responsibilities include reception handovers, security and fire checks, efficient guest check-in/out, and night room service duties with attention to cleanliness and safety. This is a on-site role based in Ireland.

Qualifications

• Be on time, in full clean uniform and present a professional appearance.
• Receive handover from Daily Porters, Receptionists and Duty Manager.
• Carry out security and fire checks at scheduled times and log irregularities.
• Check guests in/out efficiently and handle luggage.
• Handle Lounge/Room Service orders after 11 pm and maintain cleanliness.
• Log night shift events and report problems to the Duty Manager.
• Additional duties may be assigned by management.

Responsibilities

• Arrive on time in uniform with name badge and present a professional appearance.
• Receive handover from a) Daily Porters b) Receptionists on duty c) Manager on duty
• Carry out security/fire checks at regular intervals and log irregularities.
• Efficient check-in/out and quick handling of guest luggage.
• Deal with guest enquiries/needs promptly.
• Carry out Lounge/Room Service orders after 11 pm and keep kitchen areas clean.
• Prepare and deliver Breakfast cards and Room Service as required.
• Cover Bar Service when staff depart and maintain cash/stock procedures.
• Carry out nightly cleaning per schedule and tidy public areas.

Skills

Guest service

Security checks

Cash handling

Cleaning

Job description

DEPARTMENT/LOCATION

Front of House

PURPOSE OF JOB

To ensure that guest queries/needs are quickly and effectively met at night. Ensure that regular security checks and fire checks are carried out each night. To carry out a comprehensive night audit.

RESPONSIBLE TO

Duty Managers

RESPONSIBLE FOR

Responsible for the supervision and operations of premises at night.

MAIN DUTIES

• To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests.
  • Receive a full handover from the a) Daily Porters b) Receptionists on duty c) Manager on duty
• Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies.
• Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager.
• To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly.
• To deal with any guest enquiries/needs quickly and effectively.
• To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard. The kitchen and food preparation areas must be maintained in a clean manner.
• To collect Breakfast cards while doing floor checks and prepare and deliver Room Service.
• Ensure that any early breakfasts are delivered to the guest on time and to standard.
• To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures.
• To carry out cleaning as per the night cleaning schedule.
  • Cleaning of public areas as assigned by management.
  • Maintenance of Premier Lounge. Stock replenished as required.
  • Reception desk and office cleaned.
  • Ensure meeting rooms are refreshed and prepared.
  • Cleaning of public bathroom areas.
  • Ensure front areas of the hotel are tidy, cleared of debris and clean.
• If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
• To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly.
• Complete full report of night shift events in diary and handover any problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty prior to leaving.
• Additional and reasonable duties may be assigned as deemed appropriate by management.

Compensation: Minimum Wage