Night Porter & Public Areas Cleaner — Guest Experience Lead

Shannon Springs Hotel; Shannon; On-site; EUR 19,000 - 25,000; Part time

Job summary

Shannon Springs Hotel is seeking a reliable Night Porter to join our night team in Shannon. The role also covers two evenings per week as Public Areas Cleaner & Glass Collector, helping keep guest areas clean, safe and welcoming for overnight guests.

You will perform night-time checks, assist guests, and prepare public areas for the next day while maintaining high standards of cleanliness and service. Prior hospitality experience is desirable but not essential; full training provided.

Qualifications

• Reliable, punctual and able to work independently.
• Friendly and professional with a strong customer-service attitude.
• Comfortable working late evenings and overnight.
• Good attention to detail and takes pride in their work.
• Physically able to stand, walk and carry out cleaning and glass collection duties for extended periods.
• Able to remain calm and professional when dealing with guests.
• Good communication skills and a willingness to be part of a team.

Responsibilities

• Welcome and assist guests arriving or departing during the night.
• Carry out night-time security and safety checks throughout the property.
• Monitor the hotel and respond appropriately to guest requests or emergencies.
• Complete night audit or basic administrative duties as required.
• Prepare public areas and facilities for the following day.
• Carry out light cleaning and tidying duties.
• Set up breakfast or other areas as required.
• Ensure doors, lights and equipment are checked and secured where necessary.
• Report any maintenance, security or guest issues to the Duty Manager.
• Clean and maintain hotel public areas to a high standard.
• Clean lobbies, corridors, toilets, stairways and other guest areas.
• Collect and clear glasses, bottles and other items from public areas.
• Keep bars, lounges and surrounding areas clean and presentable.
• Empty bins and dispose of waste safely and correctly.
• Restock cleaning and guest supplies as required.
• Deal promptly with spills and any cleaning issues.
• Assist with keeping the hotel presentable throughout the evening and night.
• Follow all hotel cleaning, health and safety procedures.

Skills

Reliability

Punctuality

Independent

Customer service

Communication

Team player

Attention to detail

Calm under pressure

Job description

Position: Night Porter / Public Areas Cleaner & Glass Collector

Hours: 4 nights per week - 2 nights as Night Porter and 2 evening/nights as Public Areas Cleaner & Glass Collector

Reports to: Duty Manager / Hotel Manager

Job Purpose

We are looking for a reliable, hardworking and friendly team member to join our night team. The role will involve working two nights as a Night Porter and two evening/nights carrying out public area cleaning and glass collection, helping to ensure the hotel is clean, safe and welcoming for guests at all times.

Key Responsibilities

Night Porter Duties - 2 Nights Per Week

• Welcome and assist guests arriving or departing during the night.
• Carry out night-time security and safety checks throughout the property.
• Monitor the hotel and respond appropriately to guest requests or emergencies.
• Complete night audit or basic administrative duties as required.
• Prepare public areas and facilities for the following day.
• Carry out light cleaning and tidying duties.
• Set up breakfast or other areas as required.
• Ensure doors, lights and equipment are checked and secured where necessary.
• Report any maintenance, security or guest issues to the Duty Manager.
  
  

Public Areas Cleaner & Glass Collector - 2 Evening/Nights Per Week

• Clean and maintain hotel public areas to a high standard.
• Clean lobbies, corridors, toilets, stairways and other guest areas.
• Collect and clear glasses, bottles and other items from public areas.
• Keep bars, lounges and surrounding areas clean and presentable.
• Empty bins and dispose of waste safely and correctly.
• Restock cleaning and guest supplies as required.
• Deal promptly with spills and any cleaning issues.
• Assist with keeping the hotel presentable throughout the evening and night.
• Follow all hotel cleaning, health and safety procedures.
  
  

The Ideal Candidate

• Reliable, punctual and able to work independently.
• Friendly and professional with a strong customer-service attitude.
• Comfortable working late evenings and overnight.
• Has good attention to detail and takes pride in their work.
• Physically able to stand, walk and carry out cleaning and glass collection duties for extended periods.
• Able to remain calm and professional when dealing with guests.
• Previous hotel, hospitality, cleaning or night porter experience is desirable but not essential.
• Good communication skills and a willingness to be part of a team.
  
  

What We Offer

• A varied role combining night porter and cleaning responsibilities.
• A friendly and supportive working environment.
• Training and support will be provided.
• Opportunity to develop experience across different areas of hotel operations.
  
  

If you are dependable, hardworking and take pride in maintaining a high standard of cleanliness and guest service, we would love to hear from you.