Night Porter

The Address Collective; Cork; Hybrid; EUR 17,000 - 22,000; Full time

Job summary

The Address Collective in Cork is seeking a dedicated Night Auditor for Front of House to ensure guests are assisted during night hours and to complete essential security checks. The role includes handovers from porters, reception, and the duty manager, plus night-time room service and bar coverage.

Responsibilities cover docket checks, security/logbook entries, luggage handling, and coordinating breakfast and lounge services while maintaining high standards of cleanliness and presentation.

Qualifications

• Punctual start in uniform and professional appearance.
• Carry out security and fire checks at scheduled times and log results.
• Check-in/out guests efficiently and assist with luggage.
• Respond to guest enquiries promptly.
• Carry out Lounge/Room Service orders after 11 pm and maintain kitchen areas.

Responsibilities

• Receive a full handover from Daily Porters, Receptionists on duty, or Manager on duty.
• Complete docket checks and inform the early Duty Manager of discrepancies.
• Carry out security/fire checks at regular intervals (e.g. 12 am, 2 am, 4 am, 6 am) and log irregularities.
• Efficiently check-in/out guests and ensure luggage is handled quickly.
• Deal with guest enquiries/needs quickly and effectively.
• Carry out any Lounge/Room Service orders after 11 pm and keep kitchen/food prep areas clean.
• Collect Breakfast cards while performing floor checks and prepare/deliver Room Service.
• Ensure early breakfasts are delivered on time and to standard.
• Cover Bar Service after bar staff leave and follow cash/stock procedures.
• Carry out night cleaning per schedule and maintain public areas and lounges.
• Set up meeting rooms if required and ensure equipment is ready.
• Check fax machine regularly and forward messages promptly.
• Complete full night shift diary and handover issues to Duty Manager/Reception/Day Porter.
• Additional duties may be assigned by management.

Job description

DEPARTMENT/LOCATION

Front of House

PURPOSE OF JOB

To ensure that guest queries/needs are quickly and effectively met at night. Ensure that regular security checks and fire checks are carried out each night. To carry out a comprehensive night audit.

RESPONSIBLE TO

Duty Managers

RESPONSIBLE FOR

Responsible for the supervision and operations of premises at night.

MAIN DUTIES

• To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests.
  • Receive a full handover from the a) Daily Porters b) Receptionists on duty c) Manager on duty
• Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies.
• Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager.
• To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly.
• To deal with any guest enquiries/needs quickly and effectively.
• To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard. The kitchen and food preparation areas must be maintained in a clean manner.
• To collect Breakfast cards while doing floor checks and prepare and deliver Room Service.
• Ensure that any early breakfasts are delivered to the guest on time and to standard.
• To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures.
• To carry out cleaning as per the night cleaning schedule.
  • Cleaning of public areas as assigned by management.
  • Maintenance of Premier Lounge. Stock replenished as required.
  • Reception desk and office cleaned.
  • Ensure meeting rooms are refreshed and prepared.
  • Cleaning of public bathroom areas.
  • Ensure front areas of the hotel are tidy, cleared of debris and clean.
• If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
• To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly.
• Complete full report of night shift events in diary and handover any problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty prior to leaving.
• Additional and reasonable duties may be assigned as deemed appropriate by management.

Compensation: Minimum Wage