Night Porter

Windward Management Ltd; Dunboyne; Remote; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Meal on duty

Staff discounts

Complimentary car-parking

Employee Assistance Programme

Digital Wellness Programme

Competitive salary & hourly rates

Team awards & recognition

Job summary

Dunboyne Castle Hotel & Spa, managed by Windward Management, is seeking a Night Porter to deliver exceptional guest service and support overnight operations. The role involves night porter duties, guest check-ins/outs, security checks, and maintaining a welcoming lobby environment.

The ideal candidate has at least 1 year in customer service, is available for night shifts through weekdays, weekends and holidays, and can work five days per week.

Qualifications

• Minimum of 1 year experience in a customer service role.
• Must be available to work shifts through the night during the week, weekends and public holidays.
• Must be able to work five days per week.

Responsibilities

• Complete duties as requested by the Night Manager.
• Complete night porter duties.
• Check-ins & check-outs following hotel procedures.
• Ensure security checks are completed nightly.
• Provide a helpful, professional image and assist guests promptly.
• Handle room service calls quickly and efficiently.
• Maintain lobby and main hotel entrance appearance.
• Light cleaning of hotel entrance and surrounding areas.

Skills

Customer service

Night shift availability

Shift flexibility

Job description

Night Porter

Join our fabulous team at Dunboyne Castle Hotel & Spa as a Night Porter.

The Night Porter is an exciting role that involves providing our guests with top customer service and completing administration tasks to ensure the smooth running of the Night Function.

About Us

Dunboyne Castle Hotel & Spa is a luxury estate, nestled in 21 acres of lush green Meath countryside. The Georgian mansion which welcomes visitors today was originally built in 1764, on the same site as the original castle. Dunboyne Castle wasacquired by Mr. Thomas Röggla in December 2022. The hotel joined his collection of luxury Irish hotels forming the TMR Hotel Collection, including Farnham Estate Spa & Golf Resort, Harvey’s Point, Mount Wolseley & Aghadoe Heights.

As part of the TMR Collection & under the guidance of Windward Management, Dunboyne Castle offers great opportunities for growth & progression in your hospitality career.

Role & Responsibilities

All our team pride themselves in offering exceptional guest service to ensure we always go above our service standards. Your role with us will include:

• To complete duties as requested by the Night Manager
• Completing night porter duties
• Completing Check-ins & check-outs following hotel procedures
• To ensure security checks are completed on a nightly basis
• To promote a helpful and professional image at all times and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude
• To ensure all room service calls are handled quickly and efficiently
• To maintain the upkeep and appearance of the lobby and main hotel entrance
• To perform light cleaning of the hotel entrance by picking up litter and emptying ashtrays & sweeping

About the role

Requirements

• The ideal candidate will possess a minimum of 1 year experience in a customer service role.
• The ideal candidate must be available to work shifts through the night during the week, weekends and public holidays.
• The ideal candidate must be able to work part/full time days.

Perks & Benefits of working at Dunboyne Castle Hotel & Spa

We offer the below to all our team members:

• A welcoming & supportive team environment
• Opportunities for developmentwithin the Hotel & wider Windward Group
• Meal on duty
• Refer a friend scheme
• Staff discounts throughout the Hotel & its sister properties
• Complimentary car-parking
• Employee Assistance Programme
• Digital Wellness Programme
• Competitive Salary & hourly rates
• Team awards & team recognition scheme including employee of the month, long service awards, team recognition days & random treat days

Salary Information

The advertised pay range represents the salary available for this role. Final starting salary will be determined within this range, based on relevant skills, qualifications, experience, and business requirements.

About Windward Management

Dunboyne Castle Hotel & Spa is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.

Required Criteria

• Minimum of 1 year experience in a customer service role
• Must be available to work shifts through the night during the week, weekends and public holidays
• Must be able to work five days per week