Receptionist

Dunboyne Castle Hotel & Spa; Dunboyne; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Meal on duty

Refer a friend scheme

Staff discounts

Complimentary car-parking

Employee Assistance Programme

Digital Wellness Programme

Competitive Salary & hourly rates

Team awards & recognition

Job summary

The Dunboyne Castle Hotel & Spa is seeking a Front Office Receptionist to join our busy Front Desk team. You will deliver exceptional guest service, handle check-ins/check-outs, and support administration to ensure smooth daily operations at the hotel in Dunboyne, Co.

Meath. The ideal candidate has at least 1 year of customer service experience, is flexible to work a mix of morning and afternoon shifts, and can cover weekends and public holidays.

Qualifications

• Minimum of 1 year experience in a customer service role.
• Available to work a mixture of morning and afternoon shifts.
• Willing to work weekends and public holidays.
• Able to work five days per week.
• Able to work a minimum of two shifts per week.

Responsibilities

• To complete duties as requested by the Front Office Manager.
• Completing Front Office Receptionist duties.
• Completing Check-ins & check-outs following hotel procedures.
• Promote a helpful and professional image and provide guest assistance promptly.
• Ensure all room service calls are handled quickly and efficiently.
• Maintain the upkeep and appearance of the lobby and main hotel entrance.
• Perform light cleaning of the hotel entrance and lobby area.

Skills

Customer service

Shift work

Communication

Job description

Receptionist (Full Time)

Join our fabulous team at Dunboyne Castle Hotel & Spa as a Front Office Receptionist.

The receptionist role is an exciting role that involves providing our guests with top customer service and completing administration tasks to ensure the smooth running of the Front Desk function.

About Us

Dunboyne Castle Hotel & Spa is a luxury estate, nestled in 21 acres of lush green Meath countryside. The Georgian mansion which welcomes visitors today was originally built in 1764, on the same site as the original castle. Dunboyne Castle wasacquired by Mr. Thomas Röggla in December 2022. The hotel joined his collection of luxury Irish hotels forming the TMR Hotel Collection, including Farnham Estate Spa & Golf Resort, Harvey’s Point, Mount Wolseley & Aghadoe Heights.

As part of the TMR Collection & under the guidance of Windward Management, Dunboyne Castle offers great opportunities for growth & progression in your hospitality career.

Role & Responsibilities

All our team pride themselves in offering exceptional guest service to ensure we always go above our service standards. Your role with us will include:

• To complete duties as requested by the Front Office Manager
• Completing Front Office Receptionist duties
• Completing Check-ins & check-outs following hotel procedures
• To promote a helpful and professional image at all times and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude
• To ensure all room service calls are handled quickly and efficiently
• To maintain the upkeep and appearance of the lobby and main hotel entrance
• To perform light cleaning of the hotel entrance by picking up litter and emptying ashtrays & sweeping

About the role

Requirements

• The ideal candidate will possess a minimum of 1 year experience in a customer service role.
• The ideal candidate must be available to work shifts morning and evening during the week, weekends and public holidays.
• The ideal candidate must be able to work five days per week.

Perks & Benefits of working at Dunboyne Castle Hotel & Spa

We offer the below to all our team members:

• A welcoming & supportive team environment
• Opportunities for developmentwithin the Hotel & wider Windward Group
• Meal on duty
• Refer a friend scheme
• Staff discounts throughout the Hotel & its sister properties
• Complimentary car-parking
• Employee Assistance Programme
• Digital Wellness Programme
• Competitive Salary & hourly rates
• Team awards & team recognition scheme including employee of the month, long service awards, team recognition days & random treat days

Salary Information

The advertised pay range represents the salary available for this role. Final starting salary will be determined within this range, based on relevant skills, qualifications, experience, and business requirements.

About Windward Management

Dunboyne Castle Hotel & Spa is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join us today as a Front Office Receptionist!

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.

Required Criteria

• Minimum of 1 year experience in a customer service role
• Candidate must be available to work a mixture of morning and afternoon shifts
• Candidate must be available to work a minimum of 2 shifts per week
• Candidate must be available to work weekends and public holidays

Desired Criteria

Skills you'll need