Night Porter

Inishowen Gateway Hotel; Buncrana; On-site; EUR 17,000 - 22,000; Part time

Job summary

The Inishowen Gateway Hotel in Buncrana, County Donegal, invites applications for a part-time Night Porter. This on-site role supports hotel operations during night hours, monitoring entrances, responding to guest requests and maintaining a calm, safe environment across public areas.

Responsibilities include securing doors, handling late check-ins, assisting guests with luggage, conducting regular patrols, and logging incidents.

Qualifications

• Strong communication and customer service skills to interact with guests and colleagues.
• Experience acting as a gatekeeper or in a similar security/front-of-house role with access control.
• Training in hospitality, security, or customer service, or willingness to undertake on-the-job training.
• Ability to stay alert and reliable during night shifts with good attention to detail.
• Basic IT skills for using hotel systems and completing logs/reports.
• Previous experience in hotels or hospitality is an advantage.

Responsibilities

• Monitor entrances and exits during night hours and ensure a calm, safe environment.
• Respond to guest requests and assist with directions or luggage as needed.
• Secure doors and facilities and report any maintenance or security issues.
• Manage late check-ins and early departures in a courteous manner.
• Conduct regular patrols and coordinate with other night staff on incidents.
• Maintain cleanliness in public areas and represent the hotel professionally.

Skills

Communication

Gatekeeper experience

Night shift reliability

IT skills

Hotel/hospitality experience

Attention to detail

Education

Hospitality/security/customer service training

Tools

Hotel systems

Job description

Company Description

The Inishowen Gateway Hotel is a three-star property located on the scenic Inishowen Peninsula in County Donegal, along the shores of Lough Swilly and overlooking Buncrana Golf Course. The hotel offers a range of facilities including a spa, leisure centre with swimming pool and sauna, multiple dining options in both bar and restaurant settings, and 80 well-appointed bedrooms. Hotel residents enjoy complimentary use of Buncrana Golf Course, adding to the leisure appeal of the property. The hotel also features extensive conference facilities, with up to four rooms that can cater for groups from 2 to 600 delegates, making it a popular choice for events and meetings. Team members join a hospitality environment focused on quality service and guest experience in a vibrant coastal location.

Role Description

The Night Porter is a part-time, on-site role based at the Inishowen Gateway Hotel in Buncrana. The Night Porter supports hotel operations during night hours, including monitoring entrances and exits, responding to guest requests, and ensuring a calm, safe environment throughout the property. Typical tasks include securing doors and facilities, handling late check-ins and early departures, assisting guests with luggage or directions, and maintaining cleanliness in public areas. The role also involves conducting regular patrols, reporting maintenance or security issues, and collaborating with other night staff to manage any incidents or emergencies. The Night Porter is expected to represent the hotel professionally at all times and provide friendly, efficient service to guests.

Qualifications

• Strong Communication and Customer Service skills to interact effectively and courteously with guests and colleagues.
• Experience acting as a Gatekeeper or in a similar security or front-of-house position, with an understanding of access control and guest safety.
• Training and Education in hospitality, security, or customer service, or a willingness to undertake relevant on-the-job training.
• Ability to remain alert and reliable during night shifts, with good attention to detail and problem-solving skills.
• Basic IT skills for using hotel systems, and the ability to complete logs and reports accurately.
• Previous experience in hotels or hospitality is an advantage, though