Night Porter

O'Callaghan Collection; Dublin; Hybrid; EUR 19,000 - 30,000; Full time

Benefits offered by this job

Birthday day off

Enhanced holidays

Rewards programme

Refer a friend

Room stay discount

F&B discount

Career progression

Travel tax saver

Bike to work

Job summary

O’Callaghan Collection in Dublin is seeking a Night Security Officer to monitor premises overnight, conduct patrols, and ensure guest and staff safety across our luxury hotels in the city centre.

You will assist late-arriving guests, check building systems, report maintenance needs, and communicate incidents to the team, contributing to an exceptional, secure guest experience.

Qualifications

• Provide superb guest service and have excellent people skills.
• Excellent attention to detail in delivering customer care standards.
• Be able to work as part of a team and on own initiative.
• Knowledge of Opera system.

Responsibilities

• Security and Surveillance: Monitor the premises during the night to ensure safety of guests, staff and property.
• Guest Assistance: Help late-arriving guests with check-in and inquiries during night hours.
• Property Maintenance: Perform routine checks on building systems including HVAC and report issues.
• Communication and Reporting: Compile shift reports and update management on incidents and activities.

Skills

Guest service

Attention to detail

Teamwork

Knowledge of Opera system

Tools

Opera system

Job description

About Us:

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre.

Each of our hotels has its own distinct character, inspired by its location and designed to deliver a unique and memorable guest experience. Proud of our heritage, we continue to invest in our properties and services to meet the evolving needs of today's travellers while maintaining the warm hospitality and personal touch that define our collection.

At the heart of everything we do is a commitment to exceptional service. We believe that memorable guest experiences are created through genuine hospitality, attention to detail, and a passion for exceeding expectations at every touchpoint.

As we continue to evolve, we are looking for individuals who share our dedication to excellence and take pride in delivering outstanding experiences. We value people who bring professionalism, enthusiasm, and a customer-focused approach to everything they do.

Joining O'Callaghan Collection means becoming part of a respected hospitality team with a reputation for quality, authenticity, and service excellence. If you are passionate about creating memorable moments for guests and contributing to a luxury hospitality experience, we would love to hear from you.

We are Caring | Proud | Accountable | Determined.

Benefits:

• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - €1000 reward
• Discounted room stays - friends and family
• Discounted F&B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Security and Surveillance: Monitor the premises during the night to ensure the safety and security of guests, staff, and property. Conduct regular patrols of all hotel areas, including the lobby, corridors, and external grounds.
• Guest Assistance: Provide assistance to late-arriving guests, including check-in procedures, handling inquiries, and addressing any immediate needs or concerns they may have. Serve as a point of contact for guests requiring assistance during non-business hours.
• Property Maintenance: Perform routine checks on the building systems, ensuring that heating, ventilation, and air conditioning (HVAC) systems are functioning properly. Report any maintenance issues, such as leaks or malfunctions, to the maintenance team for prompt resolution.
• Communication and Reporting: Maintain effective communication with the front desk and other relevant departments by providing updates on any incidents or noteworthy activities during the night shift. Compile and submit detailed shift reports for the management team, summarizing any incidents, guest interactions, or maintenance issues encountered during the shift.

Requirements:

• Acknowledge the pivotal purpose of health and safety protocols in a hotel environment.
• Provide a superb guest service and have excellent people skills.
• Excellent attention to detail in delivering customer care standards.
• Knowledge of Oprea system
• Be able to work as part of a team and on own initiative.
• Be available and flexible for early starts and late finishes, weekends and bank holidays.