Night Operations Lead - Guest Experience & Team Growth

Dalata Hotel Group plc; Dublin; On-site; EUR 42,000 - 55,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 employee rate on rooms for all D

30% off rate for your Friends & Family

Extra AL every year worked (5 days to

Employee Assistance Programme.

Cycle to Work Scheme/Transport Schemes

Pension access (Ask your HR Manager)

Development Opportunities through our 

Staff Appreciation Initiatives

Job summary

Dalata Hotel Group plc is seeking an Assistant Night Manager to lead hotel operations during night shifts and maintain the highest level of guest service. You will oversee front desk duties, assist night audit, and support the Night Porters to ensure smooth nightly operations.

This role emphasizes health and safety, leadership, and collaboration with teams across departments. The ideal candidate has hospitality experience, strong organisational and people leadership skills, and a warm, proactive

Qualifications

• 2–3 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Good computer skills and knowledge of Opera.
• Knowledge and experience of using the Brilliant electronic front office system
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their initiative, as well as being capable of working as part of a team

Responsibilities

• Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service.
• Support guest relations by addressing inquiries and resolving any issues that may arise.
• Help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
• Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
• Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
• Provide food and beverage service to guests during the night hours.
• Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
• Aid in the development of the Night team, preparing them for career advancement opportunities.
• Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
• This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.

Skills

People leadership

Organisational skills

Guest service

Customer service

Tools

Opera

Brilliant front office system

Job description

Dalata Hotel Group plc is seeking an Assistant Night Manager to lead hotel operations during night shifts and maintain the highest level of guest service. You will oversee front desk duties, assist night audit, and support the Night Porters to ensure smooth nightly operations.

This role emphasizes health and safety, leadership, and collaboration with teams across departments. The ideal candidate has hospitality experience, strong organisational and people leadership skills, and a warm, proactive